Customer Support Manager
Skills
- Team management
- Scaling support operations
- High-volume call center experience
- Detail-oriented
- Process improvement
Responsibilities
- Guide and nurture a team of Support Specialists
- Drive initiatives for cost reduction and efficiency
- Manage escalations with urgency
- Collaborate cross-functionally to resolve customer issues
- Define and execute service best practices
Education
- Bachelor’s degree or equivalent experience
Benefits
- 401(k) plan with employer match
- Top health, dental, and vision plans
- Competitive time off and parental leave
- Mental health support
- Monthly work-from-home stipend
Average salary estimate
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