Manager, Client Experience
Skills
- Excellent verbal and written communication skills.
- Strong attention to detail and accuracy.
- Comfortable working with data and numbers.
- Understanding of laboratory sample handling and regulations.
- Strong organizational and time management skills.
- Advanced analytical and problem-solving skills.
- Proficient with Microsoft products and aptitude for learning new software.
- Interpersonal skills for coaching and collaboration.
Responsibilities
- Oversee physician and client support processes to ensure compliance and timely response.
- Develop and implement departmental procedures and policies.
- Hire, supervise, and train Client Experience team members.
- Produce reports analyzing inquiries, errors, and trends.
- Communicate internally and externally to resolve complex problems.
- Maintain documentation and represent the department in meetings.
- Perform quality assurance audits and manage data accuracy in LIMS.
- Handle communication with physicians, patients, and coordinate with sales, billing, lab operations, and genetic counselors.
- Manage logistics related to sample collection and physician portal access.
Education
- Bachelor of Science or related degree preferred.
Benefits
- Annual performance-based bonus or sales incentive plan.
- Long-term incentive units (equity).
- Medical, dental, and vision benefits.
- 401(k) match.
- Employee Stock Purchase Plan (ESPP).
- Tuition reimbursement.
- Sick and vacation time.
- Commuter benefits and EV charging stations.
- Onsite gym and wellness benefits.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
We are looking for a dedicated Scheduling Specialist to join St. Luke’s Hospital and enhance our patient scheduling process.
Join [solidcore] as a Core Crew member to deliver exceptional customer service and support in a boutique fitness environment.
Toast is seeking a remote Onboarding Consultant to champion customer relationships and ensure successful implementation of our restaurant platform.
Join American Express as a Hospitality Coordinator and support restaurant partners with outstanding service in a fast-paced hospitality-tech setting.
Join Lumion as a Customer Success Manager and play a key role in enhancing partner engagement and adoption of educational software solutions.
Join Momentum as a Customer Success Manager and help clients maximize value from our innovative AI platform.
Empower members by delivering exceptional customer experience remotely with a flexible schedule and leadership growth opportunities.
Play a pivotal role in patient care at Children's Hospital of Richmond as a Patient Access Senior Representative where your customer service skills will shine.
We are looking for a dedicated Customer Experience Supervisor who can lead our remote team to enhance customer satisfaction while managing day-to-day operations.
Join FLIP as a Customer Migration Associate and help revolutionize the logistics industry by supporting clients in transitioning to our innovative platform.
Become a vital part of impact.com as an Onboarding Success Manager, where you’ll shape exceptional client experiences from the outset.
Join Brunswick as a Customer Experience Manager and lead efforts to enhance customer satisfaction and drive innovation in marine technologies.
Be a key partner in maximizing customer success at Cordance as a Customer Success Manager, working remotely to help clients achieve their strategic goals.
At Personalis, we are transforming the active management of cancer through breakthrough personalized testing. We aim to drive a new paradigm for cancer management, guiding care from biopsy through the life of the patient. Our highly sensitive assa...
3 jobsSubscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
