Flooring Project Coordinator

Description

About Henricksen

Henricksen (Itasca, IL) is a full-service contract furniture, flooring, and architectural products dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

Job Summary

The Flooring Project Coordinator role serves as the main support to Account Executives and project team throughout the sales process. They will execute order management requirements for project as key collaborator across internal Customer Support team, installers, vendors, and clients. Act as the central hub that drives overall quality of project delivery, engagement, outcomes, and service.

• Project Relationship Management. Engage and execute work as directed and in alignment with project roles, accountabilities, and core process. Serve as liaison between Account Executive and cross-functional team, including suppliers, installers, general contractors, and end users. Raise questions proactively to support and escalate issues as necessary.
• Order Entry and Management. Prepare quotes to clients using specification support software and with accurate vendor discounts and Account Executive markups applied. Place orders and maintain status reports. Maintain accountability for required client sign-off verifications. Reconcile manufacturer acknowledgments and vendor invoices. Track product to designated location and schedule transactional deliveries. Stay connected with Account Executive, Designer, and Project Manager throughout the quote to order process. Enter estimator’s quote into system for order entry on flooring projects. Work with Accounting to accurately determine billing status, timeline on flooring projects, supplier waivers, credits, cost adjustments, and invoice discrepancies.
• Logistics and Issue Resolution. Resolve punch-list issues, file freight claims, and place orders for replacement products.
• Customer Service. Maintain a professional and positive demeanor across situations, clients, and vendors. Communicate with transparency and professionalism across project team to promote exceptional client experience. Adapt to project and client needs in alignment with core process and service level expectations.
• Materials Management. Coordinate submittal reviews, order samples, maintain sample library, and schedule manufacturer product updates and education.

Requirements

Qualifications - Education and Experience

Required:

• High school diploma or equivalent required
• 3-5 years work experience in a corporate office setting
• Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint)
• Ability to take direction
• Detail and task-oriented with proven organizational and problem-solving skills
• Work independently and collaboratively in a fast-paced, deadline-driven, and team environment
• Strong customer service and interpersonal orientation
• Strong verbal and written communication skills

Preferred:

• Bachelor's or Associate degree in business, construction management, sales, or related field
• Direct experience working in commercial flooring company
• Knowledge working with order entry software programs, such as IBM's Quantum or similar
• Exposure/Experience with bidding and quoting

Additional Information

Henricksen offers competitive wages based on skills and experience as well as comprehensive benefits packages. Henricksen is an Equal Opportunity Employer. We are fully committed to cultivating a culture that is inclusive and integrates our Core Values in everything we do, every interaction we have, and every decision we make.