Project Coordinator

Description

About Henricksen

Henricksen (Itasca, IL) is a full-service contract furniture dealership specializing in office, healthcare, education, government, senior living, and hospitality spaces. In 1962, Henricksen opened its doors as a small, family-run dealership. Today, Henricksen is a leading national dealership with twelve offices in Illinois, Minnesota, New York, Pennsylvania, Tennessee, Washington, DC, and Wisconsin, 300+ full-time employees, and annual sales of $300+ million. With 300+ manufacturer partnerships, Henricksen offers an array of products from systems furniture, casegoods, seating, lounge, and conference furnishings to architectural solutions including modular walls, flooring, lighting, sound masking, and technology equipment. Henricksen is one of the largest privately-owned dealer partners of HNI in the United States. HNI’s furniture brands include Allsteel, Gunlocke, HBF, The HON Company, and Kimball International.

Job Summary 

The Project Coordinator role serves as the main support to Account Executives and project team throughout the sales process. They will execute order management requirements for project as key collaborator across internal Customer Support team, vendors, and clients. Act as the central hub that drives overall quality of project delivery, engagement, outcomes, and services. 

Responsibilities 

• Project Relationship Management. Engage and execute work in alignment with project roles and accountabilities, acting as liaison between Account Executive and cross-functional teams, including suppliers, installers, partners, and end users. 
• Order Entry and Management. Execute end to end process inclusive of quote preparation, order placement and management, order placement and monitoring, reconciliation, invoicing, and tracking. 
• Logistics and Issue Resolution. Help resolve and manage a variety of issues required to accurately report and track deliveries, including tracking manufacturer lead times, deliver confirmations, etc. 
• Customer Service. Set and adapt to project and client needs with professionalism, appropriate, and timely communication messaging and approach. 

Requirements

Qualifications - Education and Experience

Required 

• Proficient in Microsoft Office365 applications (including MS Word, Excel, and PowerPoint). 
• Detail and task-oriented with proven organizational and problem-solving skills. 
• Work independently and collaboratively in a fast-paced, deadline-driven, and team environment. 
• Possess excellent customer service and interpersonal skills and orientation. 
• Strong verbal and written communication skills. 
• Passion and willingness for continuous learning, professional development, and client service. 
• 1 - 3 years of industry-related experience. 

Preferred 

• Knowledge working in CAP Quoting and AS400 software programs are a plus. 
• Previous experience working in the contract furniture, design, or construction industries. 
• Exposure/experience with bidding and quoting. 
• Bachelor's or associates degree in business, sales, design, real estate, construction, or related field. 

Additional Information

Henricksen  offers  competitive wages based on skills and experience as well as   comprehensive benefits packages. As an Equal Opportunity Employer,   Henricksen is fully committed to cultivating a culture that is  inclusive  and integrates its Core Values in every action, every  interaction, and  every decision that is made.