Associate Manager, WMX eCommerce Platform Operations

A little bit about our team:

Strategic Operations is a cross-functional team that sits at the center of Warner Music Group within Warner Music Experience. We build fan-focused and data-driven e-commerce stores, websites, and email marketing campaigns that deliver our artists’ content to millions of fans around the world. We’re the backbone of the marketing and e-commerce teams -- providing program and project management, production services, and full stack enterprise solutions while maintaining operational efficiency and scalability.

Your role:

The Associate Manager, WMX eCommerce Platform Operations has a unique role of being responsible for the development of artists’ e-commerce stores, redemption pages, frontend customizations, as well as general platform stability and enhancements. You will lead the planning, execution, and maintenance of e-commerce store launches, pre-order bundles, new merchandise, and other high traffic campaigns with 2.5 million monthly store views around the world. You will contribute to the success of some of the best and biggest artists by ensuring a smooth customer experience, successful chart reporting, and digital asset delivery for 70 thousand monthly orders. You’ll work with a hard-working and data-driven team of Product Owners, E-Commerce Merchandisers, E-Commerce Store Managers, Digital Designers, UX Designers, Developers, and CRM Managers. If you love music and technology, this job is for you.

Here you’ll get to:

• Be responsible for webstore development, launches, and schedules for artists by crafting timelines and gathering requirements from collaborators.
• You will be responsible for writing user acceptance criteria and performing user acceptance testing for new features and software capabilities, ensuring that new development enables operational standard processes and meets business requirements.
• You will provide support and documentation for technical teams and processes, including system documentation and end-user guides
• Assist the Project Manager by providing focus, giving direction, collaborating with teams, and achieving new goals.
• You will analyze and determine solutions for operational issues and gaps, supporting and improving the day-to-day operational model.
• You will maintain and manage services such as DNS updates and web application firewall configurations.
• You will analyze customer email data integrations points and supervise signup lists.
• You will assist a range of Customers on multiple evolving platforms.
• You will collaborate to ensure projects and campaigns are in full compliance of GDPR cookie, privacy, company policies and standards on all ecommerce platform outlets.
• You will understand the user experience in each project and ensure the client request is fulfilled.

About you:

• You have 3-4 years of Project Management experience in an e-commerce environment.
• You have an understanding of various Project Management methods, mainly Agile.
• You have experience taking part in and running scrum, sprint planning, sprint review, and sprint retrospective meetings.
• You have an understanding of creative and development processes.
• You have excellent interpersonal and prioritization skills with ability to initiate and drive improvements.
• You have consistent track record to empower, support, and collaborate with various teams. You can easily work with everyone from designers to web developers to digital marketers.
• You have an understanding of ecommerce, digital marketing, and user experience.
• You have experience in excelling within fast-paced, high output environments with the ability to change at a moment's notice.

We’d love it if you also had:

• Love for music and understanding the customer journey.
• Experience working with Jira.
• Bachelor’s Degree preferred
• Experience in digital marketing.

About us:

As the home to 10K Projects, Asylum, Atlantic Music Group, East West, FFRR, Fueled by Ramen, Nonesuch, Parlophone, Rhino, Roadrunner, Sire, Warner Records, Warner Classics, and several other of the world’s premier recording labels, Warner Music Group champions emerging artists and global superstars alike. And our renowned publishing company, Warner Chappell Music, represents genre-spanning songwriters and producers through a catalogue of more than one million copyrights worldwide. Warner Music Group is also home to ADA, which supports the independent community, as well as artist services division WMX. In addition, WMG counts film and television storytelling powerhouse Warner Music Entertainment among its many brands.

Together, we are Warner Music Group: Independent Minds. Major Sound.

Love this job and want to apply?

Click the “Apply” link at the top of the page, or apply directly with your LinkedIn. Applying with LinkedIn will import all of the information you put in your profile, but will still allow you to upload a resume and cover letter.

Don’t be discouraged if you don’t hear from us right away. We’re taking our time to review all resumes, and to find the best people for WMG.

Thanks for your interest in working for WMG.  We love it here, and think you will, too.

#LI-Onsite

This position requires a minimum of four days per week in the office. We value in-office collaboration and believe it's essential for talent development and fostering strong working relationships.