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Job details

Team Leader RPT

 

This opportunity is available to Internal Applicants

 

Position Summary:

The Team Leader will represent and ensure the highest level of visitor satisfaction, service, and experience on the Garden grounds. Support VE leadership and Attendants on duty.

 

Specific Duties & Responsibilities:

  • Provide visitors and Attendants with accurate and real-time information
  • Consistently uphold standards of excellence and make the visitor experience a top priority
  • Be responsible for your designated post/sector. Provide post/sector with necessary supplies. Keep it clean presentable, and operational
  • Remain visible and approachable at all times in high visitation areas
  • Perform current Attendant and or Tram driver duties as required
  • Work closely with leadership to ensure the highest standards of service are achieved
  • Liaise with leadership on duty to achieve resolution to visitor challenges and staff inquiries
  • Be the point person for leadership staff. Notify leadership immediately as issues arise, such as broken equipment, mishaps in restrooms, erroneous signage, malfunctions, etc
  • Monitor staff breaks. Breaks begin at 11a and should be performed in the order assigned
  • Participate fully in morning meetings, training sessions, programs, and staff assignments i.e. presentations, tours
  • Perform other duties as assigned by leadership

 

 

Qualifications:

  • Minimum 6 months as a VE Attendant or Tram driver
  • Extensive knowledge of NYBG geography and plant collections
  • Available to work weekends, weekdays, holidays, and some evenings
  • Previous customer service experience required
  • Excellent communication skills
  • Fluency in English required

 

Physical Demands & Work Environment:

While performing the duties of this position, the employee is required to, at minimum

  • Work outdoors, under a variety of weather conditions
  • Stand and or/sit for long periods
  • Move up to 25lbs

 

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.

 

Baseline Work Schedule:

24 hours per week (minimum)

 

 

Pay Rate: $ 20 an hour

 

 

If you require an accommodation for any part of the application process, please notify the Human Resources department at [email protected].


EOE/BIPOC/F/Persons with disabilities/Veterans

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Founded in 1891 and headquartered in The Bronx, New York, New York Botanical Garden operates as a non-profit organization. The Organization provides conservation, study, and exhibition of plants, as well as offers children's gardening, adult educa...

13 jobs
DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
DATE POSTED
June 17, 2025

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