Associate Manager, IT Field Services – VIP Support

Job Description

Our Company            

The Kraft Heinz Company is revolutionizing the food industry – we will be the most profitable food company powered by the most talented people with unwavering commitment to our communities, leading brands and highest product quality in every category in which we compete. As a global food and beverage powerhouse, Kraft Heinz represents over $29 billion in revenue and is the 3rd largest food and beverage company in North America and 5th largest in the world. At Kraft Heinz, to be the BEST food company, growing a BETTER world is more than a dream – it is our GLOBAL VISION.  To be the best, we want the best – best brands, best practices and, most importantly, the best people.

Associate Manager, IT Field Services at a Glance….
The Associate Manager, IT Field Services will primarily provide IT support for VIP and Administrators.   This support also includes AV equipment, Events and Town Halls (occasionally offsite), Field Support, and handling of all tickets that have been submitted.  This position will report into the Group IT Lead.

What’s on the menu?

• Support of IT tools/hardware and software for VIPs and Admins
• Support PCs, mobile devices, conference rooms
• Engage with IT multidisciplinary teams
• Ticket handling in KHC ITSM tool
• Achieve KPIs such as SLAs, CSAT, Aging ticket index
• Follow rituals and routines

Recipe for Success – apply now if this sounds like you!

• Must have experience with Service Desk/Tier 0, I, II support for laptops, phones, MAC, OSX, and MSoffice365
• Experience with VIP/Executive support, AV equipment and support, and MS TEAMS room system
• Strong experience with the set-up of Town Hall meetings and VIP events
• Technical skills should include: ITIL, Imaging/MDM, A+, NET +, CCNA, Security+ (or other preferred certification)
• Strong analytical and problem-solving skills, ability to work with information 
• Excellent organization and time management skills
• Quality Orientation – Attention to detail 
• Adaptability – Maintaining effectiveness in the face of changing priorities and tasks, ability to manage multiple assignments 
• Teamwork/Collaboration – Working effectively with those outside the formal line of authority to accomplish organizational goals

Our Total Rewards philosophy is to provide a meaningful and flexible spectrum of programs that equitably support our diverse workforce and their families and complement Kraft Heinz’ strategy and values.

New Hire Base Salary Range:

Bonus: This position is eligible for a performance-based bonus as provided by the plan terms and governing documents.

The compensation offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors

Benefits: Coverage for employees (and their eligible dependents) through affordable access to healthcare, protection, and saving for the future, we offer plans tailored to meet you and your family’s needs. Coverage for benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.

Wellbeing: We offer events, resources, and learning opportunities that inspire a physical, social, emotional, and financial well-being lifestyle for our employees and their families.

You’ll be able to participate in a variety of benefits and wellbeing programs that may vary by role, country, region, union status, and other employment status factors, for example:

• Physical - Medical, Prescription Drug, Dental, Vision, Screenings/Assessments

• Social - Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training

• Emotional – Employee Assistance Program , Wellbeing Programs, Family Support Programs

• Financial – 401k, Life, Accidental Death & Dismemberment, Disability

Location(s)

Kraft Heinz is an Equal Opportunity Employer – Underrepresented Ethnic Minority Groups/Women/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity and other protected classes. In order to ensure reasonable accommodation for protected individuals, applicants that require accommodation in the job application process may contact NAZTAOps@kraftheinz.com for assistance.