Chief information Officer, US Segment

Manulife is a leading international financial services group that helps make decisions easier and lives better for our customers. We operate primarily as John Hancock in the United States and Manulife elsewhere. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.  We are also a leader in behavioral insurance, pioneering Vitality and Grail testing to support longevity for our customers. This leadership role is an incredible opportunity to have a significant transformational impact for our John Hancock business.

With Direct Reporting to the Manulife Group Level CIO, and matrix reporting to CEO of John Hancock Financial, this role leads technology delivery for the John Hancock Life Insurance, Variable Benefits, and Annuities businesses. The leader will be an integral member of the John Hancock leadership team and accelerate the transformation to a digital leading, customer-obsessed organization through the deployment of technology capabilities that help drive competitive differentiation for our franchise. The role will also sit as a critical member of our Global Technology team and deliver on our differentiated technology value proposition internally and externally.

Position Responsibilities:

We’re looking for an Insurance industry technology leader who demonstrates a focus on exceptional change, and measurable results.  A collaborative, transparent leader who can communicate an enterprise vision, tied to business strategy, and engage individuals to work towards objectives. This role requires high visibility and collaboration across the company, leveraging relationships and expertise to build trust, credibility, and successful partnerships within the Senior Leadership Team of peers. The role will:

• Drive Strategic Innovation: Lead the development and execution of a technology roadmap that aligns with current and emerging market trends in Insurance. Accelerate Digital Transformation: Champion agile, DevOps, and CI/CD practices to modernize legacy systems and deliver seamless, customer-first digital experiences.
• Enhance Business Differentiation: Leverage deep industry knowledge to create technology solutions that further our ambitions in behavioral insurance (e.g., Vitality, Grail), reinforcing our leadership position in personalized insurance solutions.
• Strengthen Engineering Excellence: Oversee in-house engineering teams and cultivate a high-performance culture focused on delivery, innovation, and resilience.
• Monitor Market & Tech Ecosystems: Stay ahead of insurtech, fintech, and digital health trends to inform strategy and identify partnership or acquisition opportunities.
• Executive Collaboration: Serve as a trusted advisor and industry expert to the Global CIO and U.S. business CEO, contributing to enterprise-wide innovation and transformation.
• Talent Magnet: Attract, develop, and retain top-tier technology talent across geographies, fostering a diverse and inclusive leadership pipeline.
• Customer-Centric Design: Partner with creative and business leaders to digitize the full customer journey across life insurance, long-term care, and annuities. Team Leadership: Lead a mixed team of ~1,500 FTE and Contractors with a $200M+ budget.

Required Qualifications:

• 15+ years of progressive technology leadership, within the insurance and financial services industries.
• Proven success leading digital transformation in complex, matrixed organizations.
• Deep understanding of Insurance as an industry, market dynamics, regulatory environments, and customer behavior trends.
• Demonstrated ability to translate our business goals as a top Insurer into scalable, tech-enabled solutions.
• Strong financial acumen with experience managing large budgets and evaluating technology investments through a business lens.
• Expertise in emerging technologies, including AI, cloud, data platforms, and digital engagement tools.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Referenced Salary Location

Boston, MassachusettsHybrid

Salary range is expected to be between

$211,600.00 USD - $393,500.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife/John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights I Family & Medical Leave I Employee Polygraph Protection I Right to Work I E-Verify I Pay Transparency

Company: John Hancock Life Insurance Company (U.S.A.)