Infrastructure & Capital Projects – IT Technical Support I – Airports, ANS

As Accenture continues to grow, we have an increasing number of career opportunities available to you. Depending on the job and location, you may be directed to apply with Accenture Infrastructure & Capital Projects LLP or one of the following Legal entities: 

* Accenture Infrastructure and Capital Projects, LLC 

* Accenture Infrastructure and Capital Projects Inc. 

Please note that benefits can vary by country and role. Please check with your recruiter for more information. 

WHO WE ARE: 

Accenture Infrastructure & Capital Projects. We are reinventing how capital projects are planned, designed, managed and executed. We help our clients efficiently and sustainably build and upgrade the factories, plants, networks, grids, transport and public infrastructure we need to live and work.​​Local knowledge backed by global capabilities and experience. That’s how we deliver better outcomes for our clients. Our experienced program and project managers work on the ground, hand in hand with our industry experts, strategists, technologists and ecosystem partners to help us improve project performance and outcomes. We balance the need to make improvements immediately with the desire to transform the way projects are delivered in the future. ​​

From inception to completion, we use deep "hands on" design and construction experience coupled with data, technology and AI to help bring projects in on time and on budget. While helping to execute today, we focus on building a digital backbone to improve collaboration between stakeholders, reduce risk and use resources more efficiently. We digitally enable the workforce to help them predict issues, work more effectively and ensure their safety. ​​Together with our clients we are using technology and human ingenuity to reinvent the way our built world is created, operated and maintained. Visit us here to learn more about ​Accenture Infrastructure & Capital Projects

• You'll answer incoming customer emails to the Help Desk.
• You'll follow established procedures to diagnose and troubleshoot system issues.
• You'll analyze, determine, and document reported production outages/incidents.
• You'll determine severity, impact, and nature of incidents. Escalate as needed.
• You'll communicate clearly with other team members.
• You'll submit tickets for new service or applications requests in Freshdesk and IT Service-Now and other related tracking applications.
• You'll complete onboarding or offboarding functions for staff being mobilized or demobilized.
• You'll perform hardware and software installations.
• You'll oversee deployments and relocations of staff at various locations throughout the airport footprint.
• You'll provide IT support at Division-wide sponsored events.
• You'll provide on-the-job training to new department staff members.
• You'll provide computer orientation to new staff.
• Onsite at client site: The work location for this role is onsite with our clients and partners to enable delivery and cultivate our client relationships. 

• Bachelor's degree in computer science or related field preferred or equivalent job experience of 5 years or more
• Must be able to lift at least 40lbs

• Relevant Professional Licensure & Certifications preferred
• Ability to organize short and long-term tasks and communicate status of tasks with clients and management
• Effective oral and written communication skill, with an ability to communicate complex issues to a non-technical audience
• Ability to work with others
• Self-starter with results driven focus
• Capability to assume additional responsibilities
• Demonstrated experience managing data coordination and conversion projects

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.

For details, view a copy of the Accenture Equal Opportunity and Affirmative Action Policy Statement

Accenture is an EEO and Affirmative Action Employer of Females/Minorities/Veterans/Individuals with Disabilities.

Accenture is committed to providing veteran employment opportunities to our service men and women.