Claims Specialist

Job Description

Join the Dewberry Team!  Are you looking for a rewarding opportunity to help our country with disaster recovery work? We are currently searching for highly qualified Claims Specialist. As one of our Disaster Specialists, you will collaborate with some of the best and brightest in the industry and use your expertise to support critical recovery efforts in a disaster-impacted community in the Southwest Region. This is an excellent opportunity for those who want to use their knowledge, skills and abilities to help disaster survivors. *Please note, this is a deployment-based position in the New Mexico. Remote work is not permitted for this role.

Dewberry is a leading, market-facing professional services firm with more 50 locations and 2,500 professions nationwide.  Our outstanding employees, more than 30 years of experience supporting FEMA, and multiple contract support opportunities sets us apart from our competitors. Our experience and expertise provide unique insight into how national disaster events are prepared for, managed, and applied to communities. At Dewberry, we seek out exceptional talent and strive to deliver the highest quality of services to our clients.  Our commitment to excellence stems from our defining attributes, which we call “Dewberry at Work,” that have inspired our employees to be successful for more than a half-century. 

Responsibilities

In this role, you will deploy to a disaster site to support FEMA in the delivery of a disaster recovery program. As a Claims Specialist, you may support the disaster recovery operation in roles such Claims Reviewer, Quality Control Specialist or Appeals Specialist.  Claims Specialists work with the claimant or claimant representative to assist with claim submissions, including identifying required documentation to complete a proof of loss.  They review claims of disaster-related structure damage to assess program eligibility, identify and document eligible losses, and process the claims in accordance with current policy, guidance and procedure to provide compensation as soon as possible. Claim Specialists make recommendations on eligible claim compensation by providing a detail report to the authorizing official. You may review others’ work for quality assurance and control, or review claimant appeal of a claim denial to determine feasibility.

Required Skills & Required Experience

• High School Diploma
• A minimum of five years of combined experience in claim/case processing roles including customer service, data entry, reviewing, and evaluating various types of disaster related losses.
• Policy Interpretation: Ability to understand and interpret complex insurance policy and federal policy language, including relevant statutes, regulations, policies, guidance, and directions.
• Technical Knowledge: Disaster-related knowledge and background to accurately assess losses, damages, repairs, and replacement costs.
• Clear and Effective Communication: Customer service, excellent written and verbal communication skills and knowledge and ability to explain policy and regulations to claimants, FEMA staff, and other stakeholders.
• Use of Technology: Proficiency in using claims management software, databases, and other technology tools that facilitate claim processing, documentation, and communication. Must be proficient with MS Office Suite applications (Word, Excel and Outlook).
• Proficiency with Xactimate software is preferred.
• Must have strong interpersonal and customer relations skills.
• Must have a valid driver’s license and a clean driving record.

• Must be a U.S. citizen capable of passing a federal background investigation to obtain a Public Trust clearance.

Program Information

*At this time, Dewberry will not sponsor a new applicant for work authorization.

*This position is covered by the McNamara-O'Hara Service Contract Act of 1965 (SCA).

*Dewberry is an Equal Opportunity/ Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, gender identity or sexual orientation.

*Only recipients of an offer of employment from Dewberry, will be required to submit to a background screening which may include, but is not limited to, employment verification, educational and other credential verification, driving record check, criminal background check, and an investigative consumer report. These screenings will be conducted by Dewberry’s background vendor of choice and will be conducted in compliance with all applicable federal, state, and local law.

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