Operations Analyst

COMPANY OVERVIEW:

HealthAxis is a prominent provider of core administrative processing system (CAPS) technology, business process as a service (BPaaS), and business process outsourcing (BPO) capabilities to healthcare payers, risk-bearing providers, and third-party administrators. We are transforming the way healthcare is administered by providing innovative technology and services that uniquely solve critical healthcare payer challenges negatively impacting member and provider experiences.

We live and work with purpose, care about others, act with integrity, communicate with transparency, and don’t take ourselves too seriously.

We're not just about business – we're about people. Our commitment to a people-first approach shapes everything we do, from collaborating as a team to serving our valued clients. We believe that creating a vibrant and human-centric environment can inspire engagement, empower our team members, and ignite a sense of purpose in all that we accomplish.

PURPOSE AND SCOPE:

The Operations Analyst interprets data outputs and demonstrates an ability to articulate data implications. Collaborates closely with project leads as needed to diagnose business problems and develop custom analytic solutions; interacts frequently with staff across business units to ensure that analysis requirements and data sets are well understood.

PRINCIPAL RESPONSIBILITIES AND DUTIES:

• Performs analysis of files and processes, weekly transaction reports and monthly reports.

• Analyzes files to ensure correct data is submitted.

• Testing of upgraded system(s), performing various testing scenarios which can occur during regular processes.

• Develops ad-hoc reports to conduct data analysis and validation.

• Research methodologies and conducts metric reporting.

• Ability to perform analyses using data from a variety of sources.

• Root cause analysis to identify any systematic or process issues.

• Defines data requirements and gathers and validates information, applying judgment and statistical tests.

• Analyzes trends to recommend process and/or operational improvements.

• Prepares detail and summary level reports including written interpretation of analytic results.

• Presents results to management, including data-driven business recommendations and alternatives.

EDUCATION, EXPERIENCE AND REQUIRED SKILLS:

• An undergraduate degree in accounting, finance, or computer science from an accredited institution of higher learning preferred.

• Minimum of two years’ experience in the healthcare/managed care industry preferred.

• Analytical experience in a healthcare setting preferred.

• An equivalent combination of education, training, and experience.

• Knowledge of Microsoft Office including Outlook, Word, and PowerPoint.

• Strong knowledge of Microsoft Excel and Visio.

• Excellent oral and written communication skills including good grammar, voice, and diction.

• Problem analysis and solving.

• Adaptability.

• Planning and organizing.

• Attention to detail.

• Stress tolerance and flexibility with schedule.