Client Success Manager (IT Staffing - Public Sector State & Local Government)

About the Role:

We are seeking an organized, relationship-driven Account Manager to support and grow our IT staffing accounts with State and Local Government agencies. This role is responsible for managing existing client relationships, ensuring high-quality service delivery, and expanding account opportunities through proactive engagement and operational excellence.

Key Responsibilities:

Client Relationship Management:

• Serve as the day-to-day contact for assigned public sector clients, including state agencies, municipalities, and school districts.
• Build and maintain strong relationships with procurement officers, hiring managers, and departmental stakeholders.
• Conduct regular status calls, QBRs, and performance check-ins with clients.
  

Staffing Operations & Delivery:

• Coordinate closely with internal recruiting teams to fulfill IT staffing requisitions efficiently and accurately.
• Monitor candidate submissions, interviews, selections, onboarding, and contract renewals.
• Track KPIs such as fill rates, time-to-submit, time-to-fill, and contractor retention.
  

Account Growth & Retention:

• Identify upsell and expansion opportunities within existing contracts or agencies.
• Assist with RFP/RFQ responses, contract renewals, and re-bids in partnership with business development or proposal teams.
• Monitor agency budgets and procurement schedules to stay ahead of hiring needs.
  

Compliance & Documentation:

• Ensure adherence to all contract terms, labor compliance, background check requirements, and onboarding procedures per agency guidelines.
• Maintain accurate documentation, timesheet records, and client communications in CRM or VMS platforms.
  

Qualifications:

• Bachelor’s degree in Business, Public Administration, or related field preferred.
• 3–5 years of experience in IT staffing account management, with at least 1–2 years managing State or Local Government clients.
• Familiarity with government procurement vehicles, master contracts, and vendor portals (e.g., CA DGS, TX DIR, NY OGS, etc.).
• Experience supporting IT roles such as developers, engineers, analysts, and project managers.
  

Skills & Competencies:

• Strong relationship-building and communication skills, with the ability to manage client expectations effectively.
• Solid understanding of the public sector staffing lifecycle, including SOW and staff augmentation.
• Excellent organizational and multitasking ability in a high-volume environment.
• Proficiency in Excel, CRM tools, and VMS platforms.

Preferred Experience:

• Experience with cooperative purchasing contracts (NASPO, TIPS, etc.).
• Knowledge of IT labor categories, rate cards, and local workforce dynamics.
• Previous experience working with MWBE/DBE/HUB certified firms (a plus).