FRCPS Family Support Manager

Description

Growing Home Southeast, Inc.

FRCPS Family Support Specialist Manager

Family Resource Connection and Preservation Service (FRCPS)

Full Time

Remote within South Carolina

Position Summary

The FRCPS Manager is responsible for the day-to-day supervision of FRCPS program staff, oversight of service delivery, quality assurance, and compliance with agency standards and contractual obligations. This position ensures that high-quality, trauma-informed support is provided to children and families involved in the system. The Manager is responsible for team development, regulatory compliance, service coordination, and the effective execution of placement and licensing processes. This role serves as a key link between the agency's leadership and front-line staff, ensuring that services meet established standards and client needs.

Essential Duties and Responsibilities

Staff Supervision & Development

• Provide direct supervision to FRCPS Family Support Specialists, including documentation of supervision, performance evaluation, and training oversight.
• Support professional development through coaching, mentoring, and team meetings.
• Assist with hiring, onboarding, and ongoing training of case managers in accordance with agency policies.
• Oversee the recruitment, hiring, and retention of staff at all levels, ensuring alignment with program goals and organizational values.
• Conduct regular performance reviews, providing feedback and developing actionable plans for staff growth and improvement.

Program Operations & Case Oversight

• Oversee daily operations related to case management, placement coordination, and support services for children and foster families.
• Monitor and support the referral, intake, matching, and authorization processes to ensure timeliness and documentation accuracy.
• Conduct regular quality assurance reviews to ensure compliance with internal and external standards.
• Oversee timely, geographically appropriate assignment of referrals to staff.
• Maintain awareness of program goals and support achievement of budgetary and service delivery objectives.
• Assist in ongoing program planning, data evaluation, performance improvement, and regulatory compliance.
• Collaborate with agency leadership to ensure communication of program priorities and adherence to best practices.
• Provide support in problem-solving, service coordination, and resolution of escalated cases.

Quality Assurance & Compliance

• Ensure regional compliance with all state licensing regulations, Medicaid guidelines, and COA standards if applicable.
• Review and audit case documentation to ensure quality, accuracy, and timeliness.
• Monitor caseloads and service delivery to promote safety, permanency, and well-being for children in care.
• Support implementation of agency risk management protocols and participate in quality improvement efforts.

Community Engagement & Outreach

• Foster and maintain relationships with community organizations, SCDSS county offices, local partners, and referral sources.
• Participate in outreach and marketing efforts to ensure services are responsive to family and community needs.
• Represent the program at multidisciplinary, inter-agency, and regional meetings.
• Represent the agency at external meetings and events to enhance visibility and foster collaboration.
• Provide direct service support to staff, children, and families when needed, especially in crisis or high-risk situations.

Direct Service (As Needed)

• Maintain a small caseload and perform case management duties as required.

Administrative Responsibilities

• Complete performance evaluations, timesheets, supervision notes, and other required administrative documentation in a timely manner.
• Monitor program metrics and contribute to data tracking for agency reporting and compliance.
• Assist with regional budget management to ensure efficient use of resources.
• Participate in strategic planning and policy development related to services.
• Perform other duties as assigned by the Director of Program Operations to ensure the overall success of the program.
• Oversee the accuracy and timely submission of timecards for all direct reports, ensuring compliance with agency policies and procedures.
• Approve timecards, mileage expenses, and leave requests, ensuring adherence to proper protocols and that staffing needs are consistently met.

Supervisory Responsibilities

• Directly supervises FRCPS Family Support Specialists.
• Oversees supervision documentation, evaluation, training, and adherence to agency standards.
• Provides performance feedback, conducts evaluations, and supports professional development planning.
• Ensures adequate coverage, scheduling, and staff capacity to meet service demands.
• Serves as the point of contact for escalated case issues and supports resolution efforts in coordination with leadership.

Qualifications

• Master’s degree in Human Services, Counseling, Psychology, Social Work, Marriage and Family Therapy, Behavioral Science, or related field required with a minimum of 3 years of documented supervisory experience in human services (preferred).
• Or Bachelor's degree required with a minimum of 6 years’ experience with a minimum of 3 years of documented supervisory experience in human services
• Experience in child welfare, foster care, or related fields with increasing leadership responsibility.
• Demonstrated leadership ability and familiarity with supervision of work teams.
• Knowledge of child welfare, juvenile justice systems, and local community resources.
• Strong understanding of trauma-informed care, child development, and family systems.
• Strong organizational, communication, and time management skills.
• Ability to work independently, manage stress effectively, and demonstrate professional integrity.
• Proven skills in staff supervision, team building, and service coordination.
• Ability to manage competing priorities and remain flexible in a fast-paced environment.
• Commitment to the mission, values, and guiding principles of Growing Home Southeast.
• Valid driver’s license, reliable transportation, and willingness to work irregular hours.

Core Competencies

• Commitment to Growing Home Southeast’s mission, values, and core principles.
• Ability to foster respectful partnerships and empower individuals and families.
• Belief in the capacity for personal growth and change.
• Capacity to work collaboratively with interdisciplinary teams and community partners.

Salary: $58,000 - $62,000

Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

This is a remote position. The employee is expected to have a dedicated, quiet, and professional workspace suitable for conducting work responsibilities, including participating in virtual meetings and handling confidential information.

Note

This job description in no way states or implies that these are the only duties to be performed by the employee(s) of this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities.

To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at will relationship.

The company is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable.

Requirements

Qualifications

• Master’s degree in Human Services, Counseling, Psychology, Social Work, Marriage and Family Therapy, Behavioral Science, or related field required with a minimum of 3 years of documented supervisory experience in human services (preferred).
• Or Bachelor's degree required with a minimum of 6 years’ experience with a minimum of 3 years of documented supervisory experience in human services
• Experience in child welfare, foster care, or related fields with increasing leadership responsibility.
• Demonstrated leadership ability and familiarity with supervision of work teams.
• Knowledge of child welfare, juvenile justice systems, and local community resources.
• Strong understanding of trauma-informed care, child development, and family systems.
• Strong organizational, communication, and time management skills.
• Ability to work independently, manage stress effectively, and demonstrate professional integrity.
• Proven skills in staff supervision, team building, and service coordination.
• Ability to manage competing priorities and remain flexible in a fast-paced environment.
• Commitment to the mission, values, and guiding principles of Growing Home Southeast.
• Valid driver’s license, reliable transportation, and willingness to work irregular hours.