Virtual Help Desk Specialist
We are seeking a Virtual Help Desk Specialist to join our IT Support team. The ideal candidate will provide remote technical support to our clients, troubleshoot issues, and ensure a seamless user experience. This role requires excellent communication skills, a strong technical background, and the ability to work independently.
Responsibilities:
Provide virtual technical support to clients via phone, email, or chat
Troubleshoot hardware and software issues
Document and track all support tickets in the system
Escalate complex issues to the appropriate team members
Ensure timely resolution of technical problems
Qualifications:
2+ years of experience in a help desk or technical support role
Strong knowledge of Windows and Mac operating systems
Excellent communication and customer service skills
Ability to work independently and prioritize tasks
Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP) a plus
If you are a tech-savvy individual with a passion for helping others, we want to hear from you! Apply now to join our dynamic IT Support team as a Virtual Help Desk Specialist.
Full time or Part Time
Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days., Working hours - Monday - Friday 9- 5, or flexible you can work anytime of your choice as long as working hours are completed
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