On Site or Off Site Live Chat Support
We are seeking a dynamic and customer-focused individual to join our Customer Support team as an On Site or Off Site Live Chat Support. This role will be responsible for providing real-time assistance to customers via live chat on our website. The ideal candidate will have excellent communication skills and a passion for helping customers resolve their issues efficiently.
Responsibilities:
Respond to customer inquiries and provide support via live chat
Assist customers with product information, order status, and technical issues
Resolve customer complaints and escalate issues as needed
Provide excellent customer service and ensure customer satisfaction
Maintain accurate records of customer interactions and transactions
Qualifications:
Previous experience in customer service or a related field
Excellent written and verbal communication skills
Ability to multitask and work in a fast-paced environment
Strong problem-solving skills and attention to detail
Knowledge of CRM systems and live chat software is a plus
If you are passionate about customer service and enjoy working in a team-oriented environment, we would love to hear from you. Apply now to join our team as an On Site or Off Site Live Chat Support!
Full time or Part Time
Benefits: Health, Dental, Life and AD&D Insurance, Employee Wellness and 401k plans,employee stock purchase plan(ESPP),Paid Time Off and Holidays. These takes place after working for the company after 30 days., Working hours - Monday - Friday 9- 5, or flexible you can work anytime of your choice as long as working hours are completed
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