Director of Service Operations

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the heritage of a well-established company with the innovation of a forward-thinking industry leader. At GEA, we’re not just building equipment, we’re building lasting careers with an average employee tenure range from 8 + years, reflecting the strong culture, growth opportunities, and support we provide.

• Start strong – Medical, dental, and vision coverage begins on your first day

• Recharge and refresh – Enjoy 12 paid holidays, including a flexible floating holiday, and 136 hours of PTO to relax or explore

• Invest in your future – A 7% 401(k) employer match helps grow your retirement savings faster

• Keep learning – Take advantage of tuition reimbursement to further your education or skillset

• Live well – Our wellness incentive program rewards healthy habits

• Get support when you need it – Access to a confidential Employee Assistance Program for personal or professional guidance

• Save smart – Flexible Health Savings and Spending Accounts to manage out-of-pocket expenses

At GEA, we don’t just offer jobs, we offer opportunities to thrive, grow, and make an impact.

This position will oversee all Field Service, Repair, and Spare Parts operations for the Separation BU.

Your responsibilities will include:

• Coordinate and drive territory equipment sales activities allocate resources and prioritize initiatives
• Support the implementation of local equipment and service sales strategies
• Identifies and organizes resolution for more complex issues associated with Start-ups
• Achieve sales growth and expand market reach and coverage
• Achieve order and margin intake targets.
• Coordinate field trials at customers
• Position product offerings to maximize success against local competitive landscape
• Facilitate key account management role insuring customers are informed of all of company’s products/ services      available
• Build relationships with customers and internal GEA stakeholders.
• Develop quotations and understand customer requirements.
• Assist in Defining pricing and understand margin contribution.
• Support product development projects at customers in territory
• Ensure a "One face to the Client" culture