Transportation & Commute Program Coordinator

This role is open to candidates located in the greater Seattle region.

About Steer

We are Steer and we help people, places and economies thrive. Steer is an international, employee-owned business consultancy specializing in transportation, cities and infrastructure, with over 500 staff in 24 offices around the world.

We have an enduring commitment to generate success for our clients, for ourselves and for the communities in which we support. A commitment that ultimately improves the way people live, work and travel.

At Steer North America, our consultants work tirelessly to improve the landscape of our region, ensuring that our clients keep social and environmental impact in mind as they conduct their operations. We believe that actions speak louder than words, and therefore have annual measurable targets across all social impact areas, particularly DEI and sustainability. We have also committed to successfully operate as a Net Zero Carbon company by 2025, participating in the UN’s Global Compact.

For further information on Steer, please take a moment to review our website Steer | Helping people, places and economies thrive (steergroup.com)

We are looking for a talented and motivated individual with a background in transportation planning, marketing, outreach or facilities to support management of the onsite transportation and transportation demand management (TDM) program at the local worksites of our client – a global tech company – in Puget Sound, including Seattle and Kirkland.

The role of the Transportation & Commute Program Coordinator is to directly support our client’s commute program, including developing site strategies, implementing corporate mobility programs, developing transportation policies and initiatives, and utilizing behavior change techniques such as motivational interviewing to encourage multimodal commutes which help to reduce the parking demand and local congestion. The role will support the development and implementation of parking policies, multimodal travel options, rewards, and incentives while coordinating with Transportation Team members at other client offices in North America to ensure the delivery of a consistent and effective employee commute program.

• Site Management: Plan and manage day-to-day transportation operations onsite for our client’s local offices in Seattle and Kirkland, and provide remote transportation operations support for the Portland OR and Boulder CO offices.
• Client Management: Serve as the primary point of contact for local site leadership, communicate effectively regarding deliverables and requests, escalate issues or challenges, and maintain records on project/task progress.
• Program Management: Partner with the Operations Team to provide input, feedback, and monitor data for programs such as Vanpool, Transit, Carpool, and Commute Coaching.
• Site Strategy: Support planning and development of site-based multimodal transportation strategies, review with relevant colleagues and leadership, and track progress.
• Metrics: Gather and analyse site-based transportation data, identify relevant metrics, develop insights and report on trends, provide regular updates to leadership, and make actionable, data-driven recommendations.
• Employee Outreach: Plan and coordinate onsite transportation events such as bike safety and awareness campaigns, commuter fairs, and one-to-one commuter engagement.
• Local Events: Maintain awareness of other local outreach events (internal and external) and understand alignment of events with the site strategy.   
• Internal Vendor Coordination: Manage relationships and meet regularly with the Parking Operations, Electric Vehicle, Bike Operations, Rideshare and Facilities teams to exchange updates, escalate issues, manage tasks, gather metrics, and coordinate on policies, programs, events and initiatives.
• External Partner Coordination: Manage relationships with external partners, such as transit agencies, local jurisdictions, and transportation management organizations (TMA/TMOs), and stay informed about local regulations, policies and programs.
• Budget and Contract Management: Manage the site budget, track contracts/renewal dates, create purchase orders, track vendor invoices, and update/adjust forecasts regularly.
• Employee Engagement: Manage and respond to employee inquiries and feedback, develop content for site newsletters, create communications plans, and collaborate with team members to increase the effectiveness of engagement against site metrics.

Other Responsibilities:

• Manage updates to internal transportation web pages
• Participate, present and create content for employee forums (e.g. new employee orientation)

• Work with other Transportation Coordinators to create consistent transportation behavior change programming

Work Environment

All Steer employees in this full-time role are required to spend 60% of their time in office (typically Tue-Thu). An employee’s typical work week consists of 40 hours.

• 5-9 years’ experience in a related field such as transportation, urban planning, marketing, communications, outreach or facilities

• Excellent written and oral communication skills
• Data analysis skills, particularly using spreadsheets
• Project/program management experience
• Good understanding of local transportation stakeholders, issues and policies
• Experience with transportation planning concepts, transportation demand management techniques, and communications/marketing for multimodal transportation
• Proficiency with Google Suite (sheets, docs, slides), website management, and project management software beneficial but not required

The ideal candidate will be:

• self-motivated, thrive in a small team environment, and be willing to take on new challenges
• flexible in working with different stakeholders and able to adapt to different circumstances to achieve results
• highly organized and able to manage multiple tasks concurrently

For positions in the USA, we offer a competitive package of benefits including private medical, dental, and vision insurance, commuter benefits, a group Share Incentive Plan, a 3% 401k contribution and a discretionary yearly bonus based on annual compensation (dependent upon individual and company performance).

Additionally, we offer 20 vacation days, 14 paid holidays, 10 paid sick days, and a bi-annual performance review process.

Steer is an equal opportunity employer and welcomes all candidates regardless of race, color, ancestry, gender identity or expression, religion, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or any other legally protected status. Any other human expressions and experiences not mentioned here are equally welcome. If you require an accommodation, now or throughout your employment, please let us know.

In our commitment to inclusivity in the workplace, Steer has welcomed the creation of various Employee Resource Groups, dedicated to ensuring the support, progression, and well-being of all employees. For more information, check out our social responsibility page Our social responsibility | Steer (steergroup.com).

We understand that some may be dissuaded to apply based off their compatibility with the job description. That being said, we understand that not everyone is a perfect match on paper and encourage anyone to apply regardless of how much their work experience directly relates to the job description.

Part-time and remote working applications will not be considered for this role.

Salary Range - 78k ~ 93k w/ benefits