Shelter Case Manager

Description

ORGANIZATION: Friends of Switchpoint is a non-profit organization that has been serving those individuals, families and veterans experiencing poverty and homelessness since 2014. 

OUR MISSION: To empower families and individuals in need by addressing the underlying causes of their poverty and providing each client with a personalized, comprehensive plan that supports them on their journey to self-sufficiency and the opportunity to contribute to the community. 

OUR VISION: We believe each individual has worth and value. Change occurs when people are treated with respect and dignity, empowered with skills and resources to better their circumstance. 

CULTURE VALUES:

• Kindness – Remember Kindness is Contagious! 
• Connection – It is why we are here and what gives purpose & meaning to life! 
• Kinship – We want you and those we serve to feel a sense of Belonging. 
• Self-Worth – Treat people the way they can become w/True Value & Worth! 
• Self-Reliance – Learn your role and take initiative!! We want “Fishermen”! 

GUIDING PRINCIPLES:

• Kindness: To demonstrate compassion and respect for all people. 
• Leadership: To lead by example, developing, promoting, and sharing innovative ideas and programs to help those experiencing homelessness. 
• Transparency: To be open and honest in our relationships. 
• Authenticity: To do what we say we do. 
• Positive Influence: To judge our effectiveness by the extent to which individual lives are saved and improved by the positive experience of the people we influence. 
• Golden Rule: To treat all people as we ourselves would wish to be treated. 

OUR MOTTO: It Takes All of Us to End Homelessness. 

Job Summary:

Provide appropriate supporting housing services for homeless individuals or families, formulate case plans that promote moving towards self-sufficiency. Understand grants and other community housing resources available for clients. Assist in locating affordable housing within the client’s budget and the guidelines of the grants.  

Requirements

Job Responsibilities:

Intake Process:

• Completes an initial needs assessment and acts upon critical needs appropriately and immediately.  
• Orients clients to shelter programs, requirements, and consequences.  
• Assures that basic nutrition and hygiene needs are being met.  
• Interviews and counsels’ prospective clients for the Supportive Housing Programs Switchpoint offers.  

Case Plans:

• Develops a comprehensive client-driven case plan with both short-term and long-term goals identified.  
• Uses SMART goals.  
• Monitors progress towards goals in regularly scheduled sessions.  
• Evaluates and adjusts case plans as needed and provides written warnings with consequences if satisfactory progress is not being met.  
• Empowers clients to appropriate resources to assist with meeting goals.  
• Assures that specific HUD program goals are consistently being met and provides extensive case work to foster transition from homelessness to permanent housing.  

Training Programs:

• Designs, coordinates, and implements Life Skills, Tenancy 101, Finance/Budgeting and other training programs aimed at learning and practicing life skills and decision-making.  
• Evaluates the program for effectiveness and producing changes in client behaviors.  
• Establishes and coordinates day and evening programs, schedules outside service providers and volunteers.  
• Participates in Crisis Intervention/Prevention training, Bloodborne pathogen training and other trainings deemed necessary to the position.   

Recordkeeping and Reporting:

• Maintains client files to include conversations, warnings, progress towards goals and documentation of any incidents.  
• Report critical incident(s) immediately to Regional Director.  
• Collects data necessary to meet funding requirements and statistical reports.  
• Collects data necessary to meet funding requirements and statistical reports.  
• Completes the initial assessments, VISPDATs, SPDATs, case management logs, exit surveys and all incident reports in a timely manner as specified by program.  

Property Management:

• Assures the safety of each property through frequent tours of the facilities inspecting for any hazards or repair needs.  
• Reports any hazards to the Executive Director for immediate attention; communicates with the resident managers to ensure safety for the residents.  
• Facilitates the repair process in collaboration with the Executive Director and the Chief Financial Officer  

Teamwork and Collaboration:

• Works in collaboration with program and other agency staff to facilitate a team environment.  
• Serves on committees as requested.  
• Participates in LHCC team meetings as requested.  
• Role models effective team behaviors  
• Demonstrates effective communication skills in building relationships with all employees and clients.  
• Creates good working relationships with local welfare administrators and other area service providers, support groups, non-profits to facilitate access to area resources for clients.  
• Substitutes for other staff when need arises.  

Job Requirements:

Core Qualifications: 

• Computer skills including Microsoft Office, UHMIS, and ability to learn new programs.  
• Experience in Human Services and with a variety of populations (mentally ill, disabled, substance abusers, etc.)  
• Ability to solve problems, make decisions, resolve conflicts, and LISTEN.  
• Ability to deal calmly in crisis situations.  
• Strong interpersonal skills with the ability to be compassionate and firm and always maintain confidentiality.  
• Knowledge of community resources  
• Ability to be flexible  

Education & Other Requirements:

• High school diploma or GED required 
• Associate degree required; bachelor’s degree in Social Work, Human Services, or related field preferred 
• At least 1 year of case management or relevant human services experience preferred 
• Experience working with families or individuals experiencing homelessness or housing instability 
• Bilingual (Spanish/English or other language) preferred 
• Valid Utah Driver’s License and reliable transportation required 

Behavioral Competencies:

• Accountability 
• Adaptability and Flexibility 
• Conflict Resolution and Counseling Skills 
• Integrity and Honesty 
• Persuasion 
• Teamwork and Collaboration 

Switchpoint Culture & Values:

• Treats all clients, visitors and employees with care, kindness, respect and dignity.  
• Adheres to Switchpoint policies, procedures, code of conduct and attendance rules.  
• Maintains strict confidentiality for all information.  
• Adheres to the policies in the use of computer technology and all tele-communication devices.

Full-Time Employee Benefits:

(Eligible 1st of Month after 60-days)

• Medical 
• Dental 
• Vision 
• Life & Disability 
• 401k 
• EAP (Employee Assistance Program) 

Compensation

Pay range between $18-$20/hour DOE

Full-Time Position 

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. We value a diverse workforce.