Tier 2 IT Support Technician
We are seeking a skilled and client-focused Tier 2 IT Support Technician to join our growing team. This role is ideal for someone who thrives in a fast-paced MSP environment, can independently manage technical projects, and communicates clearly with clients to ensure expectations, timelines, and deliverables are consistently met.
Responsibilities
- Own and execute technical project outlines from start to finish.
- Provide Tier 2 support for Windows Server environments, Microsoft 365, Azure, and Windows 10/11 endpoints.
- Configure and manage Intune for device enrollment and compliance.
- Communicate effectively with clients to set expectations, provide updates, and confirm task completion.
- Troubleshoot and resolve escalated tickets from Tier 1 support.
- Document all work in our PSA (Halo) and RMM (NinjaRMM) systems.
- Collaborate with internal teams to ensure smooth project delivery and client satisfaction.
- Write and maintain PowerShell scripts for automation and system management.
- Assist with API integrations and custom workflows where applicable.
- 2+ years of experience in a Tier 2 or equivalent IT support role.
- Strong expertise in Windows Server administration.
- Solid experience with Microsoft 365 and Azure setup and management.
- Proficient in Windows 10/11 endpoint support.
- Hands-on experience with Intune device management.
- Familiarity with ticketing systems (Halo preferred) and RMM tools (NinjaRMM preferred).
- Excellent written and verbal communication skills.
- Ability to manage multiple projects and client relationships simultaneously.
- Working knowledge of PowerShell scripting and basic API concepts.
- Previous experience in an MSP or client-facing IT services environment.
- Relevant certifications such as CompTIA Network+, Microsoft Certified: Azure Fundamentals, or similar.
- Exposure to project management tools and methodologies.
Schedule: Monday to Friday 8:30 AM to 5 PM EST
- Competitive pay in US Dollars.
- You'll get to work with some amazing, respected business professionals.
- We really value and encourage input from our team members.
- We offer different payment methods (Zelle, Face Bank, Binance)
- You'll get paid every two weeks
- Birthday and work anniversary celebrations.
- Alliances with many brands grant extra benefits to freelancers.
- Weekly recreation dynamics that foster a healthy work environment.
Average salary estimate
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