Project Manager

The Project Manager plays a pivotal role in ensuring the successful delivery of technical projects and high-quality network services. This position is key to maintaining operational excellence, driving customer satisfaction, and supporting the company’s ongoing growth through process optimization and effective collaboration across teams.

Responsabilities

• Address and resolve trouble tickets related to network service issues, delivering timely and effective solutions for both new and existing customers.
• Coordinate and execute new service installations, collaborating closely with sales teams and end-users to ensure a smooth and successful project rollout.
• Work alongside the sales team to gain a comprehensive understanding of project requirements, objectives, and customer expectations.
• Maintain precise and up-to-date documentation of all project activities, changes, and outcomes.
• Communicate clearly and professionally with clients and internal teams throughout every stage of the project.
• Proactively acquire knowledge of company systems, processes, and customer service standards to drive continuous improvement and organizational growth1.

• Proven experience in project management, ideally within a technical or network services environment.
• Strong communication skills, both written and verbal.
• Detail-oriented with excellent organizational and problem-solving skills.
• Strong computer networking knowledge.
• Solid computer knowledge and the ability to troubleshoot technical issues.
• Proficiency in Microsoft Office Suite.
• Familiarity with various 'as a Service' offerings (UCaaS, CCaaS, SaaS, PaaS, IaaS, SecaaS).
• Ability to work independently, take initiative, and manage multiple projects simultaneously.
• Willingness to ask questions and seek clarification when needed.
• Quick to adapt to new systems and processes, with a continuous learning mindset.

Schedule: 8 AM to 5 PM Central Time.

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.