Multi-Site Leasing Consultant (REF9594E)

Multifamily Property Management

The Leasing Consultant is the community's sales representative and is responsible for interacting with residents (potential and existing) on behalf of FPI to assist with viewing/touring the property, providing accurate information about each apartment home, properly process rental applications, secure lease agreements from qualified persons, and assist with lease renewals as required. The Leasing Consultant is responsible for conducting all job duties in accordance with Fair Housing Laws and Company policy, and supports the overall objective of meeting the expectations of the Client, based on the respective financial operating budget and management agreement.

• Property Name: Casa Grande & Clock-Lusk
• Casa Grande Cir, Cypress, CA 90630, USA
• Full-Time
• Unit Count: 480 Total Units
• Driving a site-owned golf cart is a requirement for this role. Since driving a site-owned golf cart is a requirement for this role; a valid unrestricted United States Driver's License will be required.

Pay: $20 / Hour

DUTIES AND RESPONSIBILITIES

1.Client Relations

Carry out the philosophies and wishes of the Owner in the daily overall operations of the apartment community to ensure FPI is meeting the Client objectives and expectations

2.Communication

Maintain positive, professional and effective communication with applicants, residents, vendors, clients and guests while representing FPI

3.Leasing/Occupancy

• Maintain occupancy levels as established by owner/budget expectations
• Exhibit professional leasing techniques
• Assist with the completion of the monthly Market Surveys and analysis
• Assist with advertising and marketing strategies for the apartment community as needed
• Exhibit closing ratios in regards phone and walk-in traffic per FPI policy
• Assist with ensuring that all online marketing sources are updated (e.g., Craigslist) daily
• Promote positive resident/management relations, to retain desirable residents. Place customer need requests and follow up as number one priority.
• Assist with resident retention programs
• Ensure the safety, comfort and privacy of all property residents
• Ensure move-in orientation is completed consistently with new residents

4.Reporting and Document Management

• Maintain appropriate resident files including forms, leases, documents in accordance with FPI Standard Operating Procedures.
• Responsible for the daily integrity and confidentiality of resident files.
• Ensure that documents and reporting systems are maintained, updated, and organized.
• May assist in periodic reporting requirements as requested

5. Risk Management

• Ensure compliance of Risk Management items through the following of the FPI Standard Operating Procedures.
• Reports timely any/all injuries, illnesses, property damage through the proper reporting channels and forms.
• React calmly and professionally in emergency, emotional and/or stressful situations.

6. Facility Maintenance

• Assist residents with reporting of maintenance needs.
• Document facility and maintenance needs and ensure timely completion. c. Ongoing monitoring of the physical asset and identifying concerns with immediate supervisor.
• Follow up on maintenance requests to promote resident communication and satisfaction.

7. Other 

• Consistently and fairly enforce community rules and regulations, FPI Standard Operating Procedures.
• Comply with all Fair Housing Laws and FPI policies and procedures.
• Promote a professional image by adhering to FPI Management's Dress Code Policy.
• Conduct displayed must be of a professional manner when communicating with employees, residents, prospective residents, clients, vendors, and guests while representing FPI Management.
• Responsible for meeting all training requirements for the position (Grace Hill, Safety Meetings, etc.).
• Perform any and all functions as directed by the supervisor, including special project assistance.

Minimum Requirements:

• Minimum 1 year of experience in a similar role, preferably within Residential Property Management. Experience in hospitality, retail, sales or customer service will also be considered.
• High School diploma or equivalency certificate required.
• Must be proficient in speaking, reading, and writing in English.
• Strong computer skills (MS Office, Google Apps, property management-related software, email, internet, social media).

Skills Required:

• Basic Computer Skills
• Customer Service
• Google Drive
• Google Mail (GMail)
• Internet Use
• RealPage

ESSENTIAL ATTRIBUTES

• Embracing and exemplifying our HEART core values and incorporating them into every task performed and every interaction with clients, supervisors, team members, colleagues, residents, vendors, etc.
• Positive influencing, interpersonal, and communication skills are essential.

Take the next step in your career with FPI, one of the nation's largest third-party, 100% fee-managed Property Management companies. As an industry leader in both Conventional and Affordable Housing, FPI manages over 850 communities encompassing approximately 150,000 units nationwide and employs a dedicated team of around 3,500 individuals. We offer comprehensive compensation and benefits packages, including a generous paid time off structure that increases with tenure (starting at 3 weeks annually), 9 sick days, and 11 paid holidays, alongside a fully employer-paid medical, dental, and vision plan for employees, Flexible Spending Accounts, an Employee Assistance Program, and an award-winning wellness program designed to support your well-being. At FPI, you'll also find ongoing training and ample opportunities for career growth – come join Team FPI!

EEO/EVerify Statements

FPI Management is an Equal Opportunity Employer. All qualified applicants are encouraged to apply. FPI Management participates in the E-Verify program.