Truss Restaurant + Bar General Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Welcome to wine country luxury. In the food and wine capital of North America, Four Seasons welcomes you to a one-of-a-kind wine country resort set within a world-class vineyard. Discover innovative and seasonal cuisine at Michelin-starred Auro, holistic spa rituals at Spa Talisa and thoughtfully personalized Four Seasons service. Raise a glass to all the best in life as you soak in magnificent views of Napa Valley from this Forbes Travel Guide Five-Star resort.

About the role:

Four Seasons Resort and Residences Napa Valley is seeking an experienced and passionate TRUSS Restaurant + Bar General Manager. This Department Head-level position is perfect for a hospitality-driven leader who thrives on creating unforgettable guest experiences, inspires excellence within their team, and brings a sharp eye for both service and operational detail. A strong background in high-end dining and a genuine love for hospitality are essential. This role is eligible for an annual incentive.

What you will do:

As the TRUSS Restaurant + Bar General Manager, you will:

• Lead, develop, and inspire the TRUSS team, including managers and line staff, to uphold Four Seasons culture and deliver exceptional service.

• Recruit, train, coach, and evaluate employees, fostering growth and building a high-performance team culture.

• Ensure consistent execution of Forbes Five-Star service standards, maintaining excellence in every guest interaction.

• Act as the face of TRUSS, cultivating guest relationships, increasing loyalty, and enhancing the overall guest experience.

• Drive strategic planning for TRUSS operations, setting long-term goals and identifying opportunities for growth and innovation.

• Collaborate with Auro’s team on bar and cocktail programming and support operations in Auro when needed.

• Manage labor and operational expenses through scheduling, budgeting, purchasing, and inventory control—while focusing on revenue growth.

• Partner with Marketing, PR, and F&B leadership to design and execute promotional initiatives that elevate brand visibility and drive traffic.

• Ensure operational excellence and compliance, including health, safety, facility maintenance, and local regulations.

• Foster a positive, open-door leadership environment, resolving issues with emotional intelligence and creating a workplace culture rooted in respect, communication, and collaboration.

What you bring:

Education:

• College Degree Preferred, specializing in in hotel/restaurant management or equivalent experience required.

Experience:

• Three to five years’ previous experience in multiple food and beverage department head positions.

• Previous Restaurant General Manager experience required.

• Knowledge of Napa Valley and surrounding areas, highly desirable, however not required.

• Experience required in a luxury and/or Michelin starred environment.

Skills and Abilities:

• Excellent food and beverage product knowledge spanning all areas.

• Strong communication skills: verbal, written and oral presentation skills.

• High level of Emotional Intelligence.

• Action and results driven – able to work in a fast-paced environment. Ability to multi-task in a high volume and demanding environment.

• Strong business acumen: Knowledge of food & beverage service, cost control, labor control, maintenance, merchandising, and accounting. Strong beverage knowledge.

• Strong problem-solving skills, ability to handle difficult situations and guests.

• Requires ability to operate computer equipment and other food & beverage computer systems.

• Requires reading, writing and oral proficiency in the English language. Spanish not required but desirable.

• Valid driver’s license and clean driving record.

• Valid Permits: Food Handlers and RBS.

What we offer: 

• Salary Range: $100,000 - $105,000

• Competitive Salary, Wages & a Comprehensive Benefits Package

• Cigna medical and dental benefit options

• 8 weeks of New Parental Leave Pay after 1 year of employment

• Excellent Training and Development opportunities

• Complimentary accommodation at other Four Seasons Hotels and Resorts

• Complimentary Employee Meals

• 401k Retirement Plans

Schedule & Hours:

• Full Time availability

• Flexible for early morning, mid-day, and evening shifts

Four Seasons is an Equal Opportunity, Affirmative Action employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. To access the 'EEOC is The Law' Information poster please visit this website - https://eeoc.gov/sites/default/files/migrated_files/employers/poster_screen_reader_optimized.pdf