MIT - Rooms Division

Rooms Division Manager in Training (MIT) 

About the role:  

Four Seasons Resort and Residences Vail is looking for a Rooms Manager in Training who shares a passion for excellence and who infuses enthusiasm into everything they do.  Our MITs have the opportunity to shape our guest and employee experiences by providing exceptional knowledge and service. 

We are looking for Managers in Training (MIT) who share a passion for excellence and who infuse enthusiasm into everything they do. Our MIT’s have the opportunity to shape our guest and employee experiences by providing exceptional knowledge and service. Work authorization in the United States is required. 

The aim of the Program is to develop the Manager in Training (MIT) to an Assistant Manager position upon completion of the Program, subject to satisfactory performance. Our aim is to develop our company’s future hotel operations leaders. Upon completion of the Program, MITs will have learned the Four Seasons core and culture service standards and will have assumed supervisory responsibilities in two or more departments within their first 12 months of employment. Four Seasons provides employees with the same level of care that we expect to be shared with our guests. They will assist with payroll, scheduling, documentation, hiring, and managing breakage for all outlets. 

A successful candidate will have a flexible schedule, ability to work morning, afternoon, or evening shifts, weekends, and holidays.  Must be fluent in English and possess legal work authorization in the United States.  Ability to speak Spanish preferred. 

What you will do:  

• Complete two departmental job rotations within the Rooms division. 

• Learn and follow task and service standards so that we expertly serve guests by providing exceptional knowledge of hotel products and services. 

• Anticipate guest needs, ascertain satisfaction, offer suggestions, and respond urgently and appropriately to guest concerns and requests. 

• Lead daily shift briefings, ensure that all new hires have been properly trained and entered into the payroll system according to training manuals, give feedback and coaching to all service staff and communicate progress of training to management. 

• Attend, participate in and occasionally lead required meetings or training events. 

• Complete two projects: 1) significantly impact the guest or employee experience within the department; 2) determine a hotel-wide opportunity to develop a new strategy with a focus on revenue-enhancement and profitability. 

• Contribute to our environment with a positive and friendly attitude. 

• Demonstrate strong work ethic and proven leadership skills with the ability to make decisions to best serve our guests and employees. 

• Work harmoniously and professionally with co-workers and supervisors; maintain discretion and confidentiality, including matters relating to guests, staff, and the company. 

• Understand Four Seasons’ style, practices, culture, terminology, and general philosophy. Use these principles as guidelines for behavior. 

What you bring:  

• College degree, preferably specializing in hotel/restaurant management or equivalent experience, is required. 

• Two years previous experience within hospitality and leadership progression is preferred 

• Ability to quickly gain a working knowledge of division operations as well as Four Seasons cultural and core standards, policies, and standard operating procedures.  This working knowledge is generally learned on-the-job. 

• Positive attitude with a generous and uplifting team approach 

• Ability to proactively anticipate and prioritize the needs of the guest 

• Energetic and professional approach to the art of hospitality 

• This role has direct contact with guests and as such, good communication skills are a necessity.  

• Fluency in English is required for this location and this job requires applicants to have current work authorization in the in the United States.  Ability to speak Spanish preferred. 

What we offer:  

• Wage is $28.41 per hour 

• Winter Season Lifestyle Benefit  

• Merchant Pass Available  

• 401k participation with company matching program  

• Competitive Benefits: Medical, Dental and Life Insurance  

• Discounted travel with discounted F&B and Spa Services at Four Seasons Hotels and Resorts Worldwide.  

• Employee Cafeteria available for meals.  

• Complimentary dry cleaning of uniforms.  

• Be yourself and become a member of a work family that cares about you and invests in your development.  

• Elevate your craft here and abroad!  

• Employee engagement at all levels; where your thoughts and ideas are not only heard but actioned.  

Schedule & Hours: 

• This is a full-time position.   

• A successful candidate will have the ability to work morning, afternoon, and evening shifts, weekends, and holidays.    

We look forward to receiving your application!