BDR (Business Development) Manager

Forward Financing is a Boston-based financial technology company with an operational hub in the Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

Our Dominican Republic operations play a critical role in our ability to provide best-in-class service to our partners and merchant clients by efficiently processing funding applications we receive and providing a multitasking level of internal and external services to our data-driven organization. We expect to continue to grow our operations in the Dominican Republic, and with your help, we expect to continue to invest in the region and increase the value that the Dominican Republic provides.

In this role you will manage a team of sales representatives responsible for prospecting efforts for our Paid in Full portfolio. You will report to the Director of Renewals and you will collaborate with other departments both in our Santiago and Boston offices.

In this role you will:

• Oversee a team of Customer Engagement Representatives, including managing, coaching, and developing the team to meet specific metrics and outcomes

• Partner with the US Sales team to ensure clear alignment between how we approach our work and engage with customers

• Leverage data and analytics to assess the performance of individuals and the department, and leverage the information to evolve processes

• Continuous coaching and development of the team through frequent feedback conversations based on call reviews, account reviews, and key data

• Proactively identify areas for improvement, including how we partner with our customers and partners and hold the team accountable for implementing and adapting to changes

• Enhance our existing processes and implement creative new ways for the team to meet their goals

• Be an excellent change manager, with demonstrated ability to launch successful changes across the department, understanding the impact on other teams and the company, and leveraging relationships to build buy-in for the changes

About You:

• Passionate: You love what you do and have a positive attitude; understand the impact of your work while demonstrating high energy and high-level commitment.

• Empathic: Demonstrates ability to understand and share the feelings of another: You genuinely care about our customers; handle interpersonal relationships with respect and utmost professionalism.

• Collaborative & Supportive: Ability to work with others, taking upon ownership of different tasks to ensure work gets done in an efficient, effective, equitable way. Team Player.

• Strategic Thinking: Ability to take a strategic approach to their work, setting clear objectives, developing actions plans, and implementing strategies to achieve success.

• Motivational Leadership: Inspiring and motivating the team is a core responsibility of a sales manager.

• Communicative: Speaks and writes clearly with a natural openness to people; communicates effectively with customers and colleagues in a courteous, respectful manner while building rapport.

• Adaptability: Sales environments are constantly evolving, we need to embrace the changes learn new experiences and adjust the strategies accordingly

• Attentive to detail: you take great care and time to review important information to ensure the accuracy & quality of what is being conveyed.

• Coachable: Open to feedback and continual professional improvement. Able to adapt to changes.

• Proactive and results-driven: Willingness to go the extra mile to get things done, including working overtime hours at times if needed.

• Competitive: Strong desire to win both as an individual and team.

• Emotional Intelligence: Remains calm in escalated customer interactions.

Requirements:

• Bachelor’s degree

• At least 2 years of experience managing sales roles

• Analytical abilities, proficiency in analyzing sales data, identifying trends and making data-driven decisions

• Adapt sales strategies to the industry needs

• Excellent written and verbal communication skills

• Strong listening skills with the ability to see situations from the perspective of others. comfortable communicating and networking

Forward Financing Core Values:

• Drive the Mission - We believe in financial opportunity for underserved small businesses. We say “yes” when others say “no.”

• Keep It Real - We value direct communication, candid feedback, and authenticity. We are an open book.

• Act with Kindness - We create an environment where caring is cool and helping is the norm. We do the right thing.

• Shoot for Extraordinary - We are inspired by innovative thinking and continuous improvement. We never settle for yesterday’s best.

About Us:

Forward Financing is a financial technology company based in Boston, Massachusetts with an operational hub in Santiago, Dominican Republic, on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. Forward offers revenue-based financing – delivering an upfront sum of working capital in exchange for a set amount of the business’s future revenue. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award-winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $3.5 billion in funding to more than 71,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Perks & Benefits:

At Forward, our team members are at the heart of our company, and we are committed to taking care of them as people, not just employees. We offer a comprehensive benefits package, including but not limited to: medical, dental, vision, and commuter benefits, a flexible time-off policy, paid parental leave, 401k match for US employees, wellness reimbursement, volunteering days, annual professional development budget, and charitable donation match.

Workplace flexibility is a top priority at Forward too. Our Employee Choice policy means that almost all of our employees get to decide where they work. As a business, we are focused on impact; we are more concerned with your contributions to the success of the company than where you get your work done. If face-to-face time is desired, people managers are empowered to find a cadence that works for their team. 

When we aren’t collaborating to drive business and support our customers, we’re finding virtual and in-person ways to get to know our colleagues, celebrate team wins, and have fun together! 

U.S. Equal Opportunity Employment Information

Forward Financing is proud to be an equal opportunity employer, and is committed to fostering a fair and inclusive culture built on a foundation of high performance and exceptional customer experience. With a laser focus on employee impact, we’re able to reduce biases and ensure the right people are in the right jobs to contribute to our mission. The varied perspectives of our people fuel innovation and make us a stronger team. By embracing what makes each of us unique, we create a supportive environment where people feel valued, accepted, and empowered to thrive.

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