Client Engineer

About us:

Foodsmart is the leading telenutrition and foodcare solution, backed by a robust network of Registered Dietitians. Our platform is designed to foster healthier food choices, drive lasting behavior change, and deliver long-term health outcomes. Through our highly personalized, digital platform, we guide our 2.2 million members—including those in employer-sponsored health plans, regional and national Medicaid managed care organizations, Medicare Advantage plans, and commercial insurers—on a tailored journey to eating well while saving time and money.

Foodsmart seamlessly integrates dietary assessments and nutrition counseling with online food ordering and cost-effective meal planning for the entire family, optimizing ingredients both at home and on the go. We partner with national and regional retailers across the U.S., many of whom accept SNAP/EBT, making healthier food more accessible. Additionally, we assist members with SNAP enrollment and management, providing tangible access to nutritious food.In 2024, Foodsmart secured a $200 million investment from TPG’s Rise Fund, which supports entrepreneurs dedicated to achieving the United Nations’ Sustainable Development Goals. This investment will help us expand our reach, particularly to low-income workers who are disproportionately affected by diet-related diseases. 

At Foodsmart, our mission is to make nutritious food accessible and affordable for everyone, regardless of economic status. We are committed to a set of core values that shape our culture and work environment:

Measured: We make data-driven, truth-seeking decisions.

Impactful: We are fueled by achieving our mission and vision.

Collaborative: We help each other be better and create a positive environment.

Hungry: We maintain a healthy growth mindset, seeking to overcome challenges with courage.

Joyful: We take joy in each other, our work, and the privilege of doing this work.

Whether you're a dietitian, a commercial leader, or a technologist, working at Foodsmart means being part of a team that is passionate, supportive, and driven by a shared purpose. Join us in transforming the way people access and enjoy healthy food.

About the role:

The Client Engineering team leverages deep technical product knowledge, agile development skills, internal partnerships with Sales, Customer Experience, and Product, and a bias for client advocacy to ensure development and implementation of Foodsmart solutions that fulfill the needs of current clients and future market strategies. The team exceeds client expectations with bespoke solutions design, new feature development, process automation, and implementation tool optimization. The Client Engineer proactively identifies and solves for inefficiencies with internal system logic or processes, fulfills client needs with sound technical solutions, develops purposeful product features and toolsets, and directly engages with internal and external client teams. Your combination of technical expertise, excellent communication skills, innovative problem-solving and adaptability to changing priorities and tasks will be essential in propelling our mission to positively influence lives through the synergy of technology and nutrition.

• Partner with sales, product, and clients to understand recurring platform problems or requests, define patterns,  and translate them into well-designed technical solutions aligned with our product strategy and architecture principles.
• Develop and prototype proof-of-concept solutions for complex client use cases or new markets i.e. new integrations or workflows. 
• Partner with Product team to design and develop client-impacting tools or features within existing product development sprints.
• Act as a technical liaison for client implementations and growth teams, identifying technical gaps and challenges, and scoping sound, scalable new or customized solutions. 
• Represent technical status, and blockers on internal cross-functional project calls, escalating to your leadership when appropriate.
• Hands-on configuration of system settings and e-file formats per client requirements.
• Create and maintain technical documentation including integration specifications, file formats, Standard Operating Procedures, troubleshooting steps, client specific technical design, etc., creating new templates as needed.
• Design and implement APIs that define a standard for how Foodsmart sends and receives data to all clients and vendors, and provides a foundation for all net new integration needs including FHIR, HL7v2, SSO etc
• Establish and uphold development practices, including code reviews and comprehensive testing, to enhance code quality and system performance.
• Debug and resolve production issues with urgency.
• Proactively monitor and optimize system operation, and successful transmission of data to and from our ecosystem.
• Stay informed about emerging technologies and propose ways to leverage them in current and future development.
• Potential travel up to 10%.

• A full stack developer with a solid business acumen who loves working with people on a daily basis. 
• An expert in organization and prioritization of one’s own work with agility in the midst of ambiguity.
• Accountable, maniacally curious, a continuous  learner, self-starter, a great teammate, and proactive to own and fix problems.  
• Driven to deliver high-quality products and solutions that directly impact client success. 
• Disciplined in your approach to coding, documentation, testing and overall quality assurance.
• Adaptable and able to thrive in a start-up environment where it’s common to wear many hats and shift gears frequently.
• An exceptional communicator who is equally comfortable collaborating with technical and non-technical stakeholders.
• Firm in your understanding of software engineering principles including systems design, data structures, code management, command line utilities, data integration, front end configuration and tooling, SQL and client portal development.

• 5+ years of experience in an full-stack or hybrid engineering role that enables pre-sale, custom delivery, configuration, solution design, product development preferably in a high growth environment i.e. Implementation Engineer, Configuration Engineer, Integration Engineer or similar.
• Prior consulting or systems analysis experience is ideal but not required.
• Proven experience understanding problems, designing, building and delivering quality, timely technical solutions in partnership with cross-functional teams. 
• Experience describing technical options, limitations, and possibilities with a variety of technical and non-technical roles at a client.
• Hands-on development of API integrations, data mapping, and custom scripting/development.
• Strong analysis and problem-solving skills with an ability to troubleshoot complex, matrixed issues. 
• Proficiency with Python, Typescript, SSO (SAML and OAuth), systems integration.
• Prior experience with QA methodologies and executing unit tests.
• Working knowledge of eligibility file import ETLs and healthcare file formats such as 834 or HL7
• Working knowledge of Jira/Confluence and networking protocols (e.g. TCP/IP, HTTP, FTP)
• Exceptional knowledge of RESTful APIs and experience in designing and implementing them for optimal performance.
• Strong command of SQL and non-relational databases, such as MongoDB or Cassandra. Experience with MySQL is a plus.
• Prior experience developing functionality using AWS services like Lambda, SQS, RDS, DynamoDB, and EC2.

About our benefits and perks:

Remote-First Company

Unlimited PTO

Flexible & remote location

Healthcare Coverage (Medical, Dental, Vision)

401k, bonus, & stock options

Registered Dietitian Sessions 

Wellness  reimbursement 

Foodsmart  is an equal opportunity employer and values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or any other protected class.