Director Payments Acceptance

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

What does a successful Director Payments Acceptance do at Fiserv?

At Fiserv, the Director Payments Acceptance is pivotal in ensuring smooth compliance and operations within the Payments Acceptance Compliance team. This role primarily focuses on the MasterCard, Visa, and STAR Access Card Brands. The director collaborates with Card Brands and Fiserv Business & IT teams to update processing systems according to mandated changes, utilizing exceptional management skills for planning, project execution, and prioritizing in a dynamic environment.

What you will do:

• Partner with internal and external representatives and management to resolve merchant or vendor issues, including direct merchant contact as needed.
• Develop long and short-range planning, adapting to a highly diversified, complex, and changing environment to identify and tackle priorities.
• Support projects from ideation to launch, including detailing requirements & test cases, delegating task ownership, anticipating problems, pursuing resolutions, and ensuring effective communication plans.
• Supervise various staff positions, either directly or indirectly.

What you will need to have:

• Bachelor's degree in business administration, or a related field, or an equivalent combination of education, work, and/or military experience.
• 8+ years of experience in operations management within the financial technology sector.
• 8+ years of experience in managing large-scale programs with complex deliverables.
• Experienced in utilizing Microsoft Office Suite, Adobe Acrobat, Visio, Rocket/BlueZone (mainframe access tool).
• Proven ability to communicate effectively with leaders both internally and externally to Fiserv.

What would be great to have:

• Advanced degree (MBA or similar) in a relevant field.
• In-depth knowledge of the payments industry.

Important info about this role: 

• Travel may be required on a need as basis - 10%
• We're better together. This role is fully on-site.
• In order to be considered, you must be legally authorized to work in the U.S. without need for sponsorship now or in the future. 
• This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered. 

Salary Range:

These pay ranges apply to employees in Maryland. Pay ranges for employees in other states may differ. Certain Positions are Commissions eligible.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.