OPERATIONS MANAGER

Description

Operations Manager

Santa Rosa, CA – Onsite

Who We Are

Mountain Valley Express (MVE) is a leading LTL Carrier and 3PL Services provider with locations across California, Arizona, and Nevada.

With years of experience, a dedicated team, and cutting-edge technology, MVE offers a broad range of services, including less-than-truckload (LTL), full truckload, custom invoicing and auditing, optimization, warehousing and distribution, engineering solutions, and packaging and shipping supplies. Our deep understanding of the market, along with strong carrier partnerships, allows us to deliver highly tailored services that meet the unique needs of our customers.

The Opportunity

We are seeking an Operations Manager to lead our terminal operations to success. This role involves overseeing daily operations to ensure they are profitable, efficient, and safety-compliant. Reporting to the Service Center Manager, the Operations Manager will focus on team leadership and engagement, inspiring innovation and excellence, and driving productivity through data-driven decisions. This position requires a strategic thinker who can optimize both terminal and dispatch coordination while fostering a collaborative work environment.

Essential Duties and Responsibilities

· Terminal Management: Oversee daily terminal operations, including staff scheduling and shift organization, to maintain optimal staffing levels.

· Safety & Compliance: Support safety programs and ensure compliance with company and federal/state safety standards to provide a safe work environment for all team members.

· Team Leadership: Serve as the primary point of communication for the team, ensuring consistency and compliance while taking corrective actions as necessary. Mentor, train, and develop employees for career growth and performance improvement.

· Hiring & Training: Recruit and train new operations employees, conducting timely and constructive performance evaluations to encourage growth and recognize achievement.

· Dispatch Coordination: Ensure efficient terminal operations by collaborating with dispatch to optimize trailer loading and maximize load efficiency.

· Operations Efficiency: Supervise trailer loading processes to maximize productivity, collaborating closely with Dispatch as needed to ensure smooth logistics and customer satisfaction.

· Reporting: Complete all required management reports accurately and on time.

· Maintenance: Oversee maintenance activities and ensure all equipment is in safe, working order.

· Meetings & Communication: Actively participate in regular and ad hoc meetings, providing insights and updates as needed.

· Performance Monitoring: Continuously monitor and evaluate workplace performance and lead training initiatives to enhance employee capabilities.

· Regulatory Compliance: Keep current on federal and state safety regulations, implementing safety procedures in line with OSHA and DOT guidelines.

· Goal Achievement: Set and implement action plans to achieve productivity, load averages, and service targets for the service center.

Requirements

Minimum Requirements

· Education: High school diploma or GED required; associate or bachelor’s degree preferred.

· Experience: Five (5) years of relevant industry experience, with three (3) years of supervisory experience strongly preferred.

· Skills: Strong verbal and written communication, interpersonal skills, and demonstrated accountability. Thorough knowledge of ltl operations, policies, and applicable safety regulations. Customer-oriented mindset.

Compensation

· Compensation: $75,000 - $85,000 annually, based on experience and location.

· Classification: Exempt, subject to all applicable state and federal laws.

Benefits

· Comprehensive medical, dental, and vision insurance.

· 401(k) plan with company match.

· Company-paid Life and AD&D Insurance policies.

· Flexible work schedules.

· Paid vacation, sick leave, and holidays.

Work Environment

This is a full-time, at-will position with typical work hours scheduled from [Day] to [Day], [Time to Time].

This is an onsite position, located at the posted Terminal.

Physical Requirements:

· Prolonged periods of sitting at a desk and working on a computer (if applicable).

· Frequent walking throughout the facility and between departments as part of daily operational tasks (if applicable).

· Ability to lift and/or move up to 20-25 pounds.

· Ability to navigate each department and the company’s facilities as needed.

Equal Opportunity Employer

Mountain Valley Express is an at-will and equal opportunity employer. We are committed to employing and assigning the best-qualified candidates without discrimination based on race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve and National Guard status, or any other status or characteristic protected by law.