Partner Manager (US)

As our Partner Manager, you will lead the partner relationships in North America, driving joint success and long-term growth. Alongside the Account Executive, you will co-design the regional strategy through alignment on strategic goals, driving pedagogical transformation and boosting word of mouth for FeedbackFruits.

You will establish productive and trusted relationships with innovative higher education institutions and ensure satisfaction, driving the full use of FeedbackFruits' solutions. You will be responsible for implementing programs that focus on increasing adoption, identifying upsell potential, minimizing churn and fostering education change-makers.

Why is the position interesting for you?

• You’ll get to build and nurture meaningful relationships with partners, making full use of your communication skills and people-centric mindset.

• You’ll take ownership of your work and enjoy the autonomy to organize your day and priorities in a way that works best for you.

• You’re motivated by the opportunity to make a real, positive impact in education by helping institutions improve the way they teach and engage students.

• You’ll represent a mission-driven company, becoming a true ambassador for FeedbackFruits and delivering a top-notch partner experience.

• You’ll thrive in a role where flexibility and trust are key, giving you space to grow, experiment, and shape how you approach success.

Partner Success' connection to our FeedbackFruits’ business strategy:
As our Partner Manager, you are responsible for retaining and growing our existing partnerships. Our partners are key to our business and our growth. In your role, you are the bridge between our external and internal stakeholders. The Partner team directly impacts our business growth, as the team’s success enables the business to scale and our product proposition to advance. You will ensure our churn is minimized, our partners speak highly about our product and services and you drive our communities of practice to establish our brand name in the industry.

🎯 About the job:

1. Renewal and Upsell Identification Strategy: (40% of your time)

   1. Design and execute strategies for partner contract renewals, leveraging creative thinking and negotiation skills to secure ARR revenue and long-term commitment.

   2. Identify opportunities for upselling and cross-selling by deeply understanding our partners' needs, and working closely with Account Executives to bring the opportunity through to conversion.

2. Adoption Growth and Pedagogy Consultation: (25% of your time)

   1. Drive increased adoption of our tools among partners by providing expert consultation on the latest pedagogy trends, innovations and digital transformation strategies.

   2. Collaborate closely with partners to tailor solutions that align with their educational objectives and organizational goals.

3. Strategic Relationship Building: (20% of your time)

   1. Cultivate and nurture strategic relationships with key partners and stakeholders, serving as a trusted advisor and consultant.

   2. Identify opportunities for collaboration, alignment, and mutual benefit, driving partner success and enhancing overall satisfaction.

4. Referral Program Management and Internal Influence: (10% of your time)

   1. Proactively develop and manage referrals, incentivising partners to advocate for our products/services within their networks.

   2. Serve as an internal stakeholder influencer, leveraging relationships and networks to drive alignment and support for partner success initiatives across your region’s partners

5. Collaboration and Communications: (5% of your time)

• Collaborate with product managers and customer support to address technical challenges, product enhancement feedback, requests

• Share insights and successes with internal stakeholders, Product Marketing, New Business and Marketing teams.

• Collaborate closely with cross-functional teams, including sales, product development, and user support to align strategies and priorities.

Your experience:

Scale-ups provide phenomenal learning and development opportunities but sometimes it feels like you’re “building the plane while flying the plane”. You must derive energy from such a climate and don’t mind redesigning for continuous growth, feeling comfortable with some uncertainty.

The salary range for this position is $70,000 - $100,000 (including bonus) per year, depending on experience, location, and other job-related factors. FeedbackFruits may offer additional compensation based on individual and company performance, including bonuses, equity, and benefits.

Please note that this salary range is provided in accordance with applicable state and local pay transparency laws. The final compensation package will be determined through the interview process.

You have:

1. Bachelor's degree in a relevant field (Education, Business, Technology, etc.).

2. Previous experience of at least 3-4 years in account management, customer success, or a similar role, preferably in the EdTech industry.

3. Excellent business English skills, both written and verbal

4. Strong communication, interpersonal, and presentation skills.

5. Problem-solving ability and a partner-centric mindset.

6. Knowledge of educational technology trends, teaching methodologies, and the education sector.

7. Ability to work independently, prioritize tasks, and manage multiple client relationships.

Ready to build and grow strong partnerships while driving real impact in education? We’d love to hear from you!