Account Manager, NBA Travel

About PIVOT Agency:

PIVOT is a Bay Area sports and entertainment agency making a name for itself in a fast-paced and dynamic industry. Our mission is to create innovative business-to-business opportunities and to unite brands and properties in lasting partnerships that channel the emotional energy of sports into profitable and meaningful consumer engagement. 

Our Mission:To deliver best-in-class expertise, always prioritizing our clients’ needs to achieve optimal success.

Our Vision:To be the industry-leading sports & entertainment agency by offering a strategic array of diverse, best-in-class client services.

Summary of the Role:

The Account Manager, NBA Travel will provide day-to-day operations support to our NBA clients. The Account Manager, NBA Travel is an effective communicator with a clear focus on performing for our current clients, reporting directly to the VP, NBA Travel & Hotel Partnerships. Our ideal candidate has a strong understanding of full-season logistics as it applies to NBA teams/hotels. This person will be responsible for client onboarding, sourcing, contracting, overseeing day-to-day operations, filling Individual Travel requests in a timely manner, and finance & analytics.

Essential Duties and Responsibilities:

• Liaison with the team travel secretary in the development of a detailed team resume prior to the start of contracting hotels for the upcoming season.
• Upon schedule release, block potential hotels for the upcoming season, overlapping check-in and check-out dates to accommodate different scenarios.
• Negotiate contracts with hotels, achieving the best rate and most conducive concessions based on team preferences.
• Review all contracts with the VP, NBA Travel & Hotel Partnerships for accuracy prior to submitting to the team for review, approval, and signature.
• Work with the team on day-to-day operational needs.
• Review all arrangements via Zoom call with Hotel CSM 72 hours prior to arrival to ensure a successful team stay.
• Follow up with the team and hotel on any feedback or challenges encountered during the stay.
• Actively source new opportunities within the NBA Teams and other professional sports teams, to grow the PIVOT portfolio.
• Manage/oversee NBA Team Accounts at the direction of the VP, NBA Travel & Hotel Partnerships.
• Create and distribute emails both internally and externally to clients.
• Support our clients with individual travel requests.
• Work within Salesforce to build/manage accounts, contacts, prospects, etc.
• Some travel may be required for this role.

Success Criteria:

• Ability to meet and exceed individual and department revenue goals on behalf of our NBA travel clients.
• Ability to effectively manage the daily travel needs of PIVOT Clients.
• Ability to meet and exceed individual and department revenue goals on behalf of our NBA travel clients.
• Ability to uncover additional travel business opportunities from our NBA clients
• Ability to act in the best interest of the company's objectives and collaborate with fellow team members and senior leadership.
• Proficiency in using communication tools and software (e.g., email clients, CRM, and video conferencing tools).
• Ability to work collaboratively and independently.
• Ability to manage one’s own schedule to provide first-class service to PIVOT Travel clients.
• Ability to represent the company in alignment with its core values and objectives.

Knowledge, Skills, and Abilities:

• An appropriate level of drive and toughness to effectively manage multiple demanding, critical projects in a fast-paced, technical environment, and a rapidly evolving industry.
• Advanced negotiation skills.
• Experience using Salesforce, CVENT, Google Suite, Zoom Info, and MS Office.
• Acute attention to detail, organization, and efficiency.
• Excellent presentation skills, both written and oral communication.
• Strong understanding of the hotel hierarchy.

Education and Experience:

• BA/BS in Business, Sports Management, Marketing, Hotel Management, or other related disciplines.
• 3+ years of experience in Sales, Marketing, and Business Development.
• 3+ years of experience in an NBA/Hotel related position (BBOPS and/or Hotel Sports & Entertainment Sales Manager).
• Advanced knowledge and understanding of NBA logistics/ Hotel logistics from both a competitive and business perspective.
• Existing book of business and industry relationships.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401K, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short-Term & Long-Term Disability
• Work From Home

Employment Practices:

At PIVOT Agency, we value diversity and always treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of or traits historically associated with race; color, religion, religious creed, national origin, ancestry, citizenship, physical or mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran and/or military status), domestic violence victim status, political affiliation, and any other status protected by state or federal law.

Work Environment:

This role operates in a typical business environment, working remotely from an employee’s home office. This role routinely uses a computer and its voice or video call capabilities. This role requires working long hours sitting and staring at a computer, and talking via voice and video calls.

Physical Requirements:

While performing the duties of this job, the employee is regularly required to use a laptop computer. Specific physical abilities required by this job include sitting, standing, talking, and hearing both in person and over the phone, and keyboarding.