Customer Growth Manager, Small Group

Elation Health is committed to enhancing physician and patient quality of life through Elation, a SaaS cloud-based clinical platform that users love.

We are seeking a mission-driven Client Growth Manager who must demonstrate a deep understanding of our cloud-based, clinical platform and have excellent relationship management skills. You’ll work directly with physician-owned primary care practices, helping them achieve their goals. The right candidate is an enthusiastic quick study, an ace at understanding customer needs and the potential to cross sale, as well as tenacious on the phone and a strong closer! This role will require meeting virtually with customers on a weekly basis. This is a remote-based position. 

Role and Responsibilities

• Upsell Pipeline Development & Quota Attainment: Maintain a robust pipeline by generating meetings from inbound product inquiries and self-generated outreach efforts.  Follow best practices for pipeline development and consistently meet outbound pipeline generation goals. Use data and reports to identify trends within your customer base and create a plan for consistent touchpoints. Effectively move deals through the pipeline to close and achieve monthly, quarterly and annual targets. 
• Salesforce documentation: Accurately document all sales activities, pipeline updates, and client communications, in SFDC ensuring timely and accurate visibility into your efforts and results.
• Virtual Product Demonstrations: Through building strong relationships with Elation customers, proactively contact and conduct compelling and effective product demonstrations to upsell additional products and services by clearly articulating the value and benefits of our solutions tailored to their specific needs..
• Relationship Building: Proactively forge strong relationships with existing Elation customers through consistent follow-up, understanding their unique needs, and positioning our solutions as key to addressing those needs, as well as documenting needs to identify new opportunities as products, services and partnerships are developed. 
• Collaboration with Internal Teams: Take the lead on internal collaboration to best serve the customers, coordinate projects and provide feedback, including Account Executives, Customer Success, Customer Experience (CX) and Product Development.
• Problem Solving: Demonstrate a passion for solving big, challenging problems in healthcare and working with primary care providers to lower cost and deliver better patient outcomes. 
• Continuous Learning and Development: Stay informed about industry trends, competitive landscape, and product knowledge to enhance your sales presentations and effectiveness.
• Cultural Ambassador: Internalize company culture and represent this externally
• Monitor product usage and behavioral triggers to identify upsell opportunities and proactively engage users to drive conversion

Professional Qualifications

• 2+ years experience in a quota carrying Customer Growth, Customer Success or Account Management role.
• Proven track record of consistently attaining or exceeding a renewal and/or expansion quota.
• Experience selling in a product-led growth (PLG) environment or working closely with product teams to drive expansion via freemium or usage-based model
• Familiarity using product usage data and signals to prioritize outreach and guide expansion motions.
• Successfully executed conversion-focused initiatives such as freemium-to-paid upgrades and conversion coaching
• Highly organized and tenacious record-keeper who logs and maintains customer notes in relevant systems.
• Great team player who works well within a team and collaborates cross-functionally, especially in a remote environment.
• A thought leader that is motivated to learn about and stay informed of a complex and ever-changing industry.
• Proficient with Salesforce CRM; nice to have: Gong, ChurnZero, Outreach.io or relevant tool experience.
• Excellent verbal and written communication skills.  
• Strong desire to build long-term relationships with your customers and serve as an advisor for all aspects of their success. 
• Ability to work with a large customer base and engage with your book of business by deploying strategic technology.

• Experience in healthcare or B2B SaaS is a benefit. Interest in healthcare is required.

Salary: $85,000 + Variable Comp

Elation welcomes individuals from all backgrounds and walks of life. Elation is proud to be an Equal Opportunity Employer and is dedicated to creating and maintaining a diverse and inclusive work environment.

We are committed to equal opportunity for all employees and applicants, and value individuals with diverse perspectives including, but not limited to: race, color, religion, sex, sexual orientation, socioeconomic status, age, gender identity or gender expression, national origin, disability or veteran status.

Elation also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. We firmly believe a strong culture that supports a diverse and inclusive workforce allows us to achieve Elation’s mission of helping independent primary care thrive.