Service Desk Level 1 Analyst
At DYOPATH, we believe that work should be more than just a job – it should be a passion. As a dynamic, forward-thinking Managed Service Provider (MSP), we are dedicated to empowering organizations with reliable and innovative IT solutions. Guided by our core values of accountability, excellence, and exceptional customer service, we cultivate a culture of creativity, passion, and bold communication. Our team is driven by a shared commitment to sustainability and delivering meaningful results that help our clients thrive.
We are hiring an on-site Service Desk Level 1 Analyst in Houston, TX!
At DYOPATH, we're not just another IT company – we’re a people-first organization committed to building a collaborative, creative, and inclusive work culture. We’ve been recognized as a Great Place to Work for four years running, and we want YOU to be part of our award-winning team!
Why DYOPATH?
- People-First Culture: We value collaboration, creativity, and making sure every team member feels supported and appreciated.
- Do the Right Thing: Integrity and honesty are at our core. You'll be part of a team that embraces accountability and always strives to do what's right.
- Amazing Benefits:
- Medical, Dental, Vision, and Life Insurance
- 401(k) with company match
- Paid Time Off
- Paid Holidays
- Flexible Spending Account (FSA) and Health Savings Account (HSA)
- Pet Insurance (because we know pets are family too!)
- And more! Check out our full benefits available at https://dyopath.com/careers/
What We’re Looking For: Service Desk Level 1 Analyst
As a Service Desk Analyst, you will provide exceptional phone and email support to our customers experiencing IT-related issues and services. You'll reference and maintain existing or establish instructions and guidelines to perform the job functions. You will ensure excellent service standards and maintain high customer satisfaction with your excellent communication skills and positive attitude!
What is the location, shift, and pay of the Service Desk Analyst?
- Location: Houston, TX 77056
- Pay: $23/h - $24/h
- Hours: 8:00am - 5:00pm CST, Monday - Friday
- Perform end-user technical support, troubleshooting, and tuning for end-user hardware and systems, peripheral hardware (i.e. printers/copiers, etc.) and initial triage for client network environments
- Windows 10 troubleshooting and operations
- Outlook/email troubleshooting - O365
- Basic Networking troubleshooting - identify root cause
- Mobile phone support
- Supports the team process and participates in cross-functional teams
- Respond to network and server alerts to ensure maximum uptime of identified devices
- Exercises discretion and independent judgment when dealing with client requests, incidents and feedback
- Build credibility and trust with client customers and departments by solving inquiries and problems. This includes maintaining relationships with customers by understanding their needs
- May be required to take after-hours on-call support as necessary
- Complete other duties as assigned
- Experience supporting and administration of VPN clients
- Working knowledge of Azure and Entra
- Bilingual in Spanish is highly preferred
- Basic understanding of SharePoint
- Experience using ticketing software such as ServiceNow, Cherwell or Remedy and demonstrate expert knowledge of incident management and ticket documentation
- Experience supporting Windows 10/11, MS Office, including Office 365
- Excellent communication, interpersonal and critical thinking skills - previous experience supporting Executives (VIP "white glove" support)
Join Our Team!
If you are ready to take your career to the next level and contribute to a team that values both purpose and success, we want to hear from you! Apply today to be part of DYOPATH, where your skills and passion can make a difference.
Equal Opportunity Employer
DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com. The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
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DYOPATH, a leading Managed Service Provider (MSP) was founded to empower organizations by delivering trusted IT solutions that are grounded in accountability resulting in exceptional customer service. With locations across the United States, we he...
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