Service Request Specialist

About DMI

DMI is a leading global provider of digital services working at the intersection of public and private sectors. With broad capabilities across IT managed services, cybersecurity, cloud migration and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors. DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI (Digital Management, LLC.) is looking for a Service Request Specialist.

We are looking for a highly organized and efficient person to provide end user support for our managed services operation. The successful candidate will submit requests to vendors & resolve tickets. When necessary, the Service Request Specialist will cross-train and participate in other responsibilities of the Contact Center team.

Duties and Responsibilities:

• Submit MACD requests (moves, adds, changes, and disconnects).
• Submit vendors orders to request equipment on behalf of DMI customers.
• Update systems assets.
• Assist with activation of mobile phones.
• Monitor vendor responses to resolve tickets.
• Oversee the organization of our ServiceNow ticketing system.
• Assist other teams with overflow work.

Qualifications

Education and Years of Experience:  

• High school diploma or the equivalent.
• Prefer 1-2 years of experience working for a mobile carrier such as Verizon, AT&T, T-Mobile, & Sprint.

Desired Skills/Experience:

• Ability to work independently without relying on significant management oversight.
• Proficiency to use Microsoft Office products.
• Proficiency in typing, expected minimum of 40 words per minute.
• Experience working for a mobile carrier or equivalent preferred.

Additional Requirement(s):

• Regular and reliable attendance.
• Ability to work overtime to complete projects as needed.
• Strong attention to detail and organizational skills.
• Multitasking skills and ability to keep up in a fast-paced work environment.
• The ability to utilize critical thinking to complete tasks.
• Ability to secure public trust security clearance

Location: Cincinnati, OH

Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. Being part of the DMI family means we care about your wellbeing. We offer a variety of perks and benefits that help meet various interests and needs, while still having the opportunity to work directly with a number of our award-winning, Fortune 1000 clients. The following categories make up your DMI wellbeing:

• Convenience/Concierge - Virtual visits through health insurance, pet insurance, commuter benefits, discount tickets for movies, travel, and many other items to provide convenience.
• Development – Annual performance management, continuing education, and tuition assistance, internal job opportunities along with career enrichment and advancement to help each employee with their professional and personal development.
• Financial – Generous 401k matches both pre-tax and post-tax (ROTH) contributions along with financial wellness education, EAP, Life Insurance and Disability help provide financial stability for each DMI employee.
• Recognition – Great achievements do not go unnoticed by DMI through Annual Awards ceremony, service anniversaries, peer-to-peer acknowledgment, employee referral bonuses.
• Wellness – Healthcare benefits, Wellness programs, Flu Shots, Biometric screenings, and several other wellness options.

Employees are valued for their talents and contributions. We all take pride in helping our customers achieve their goals, which in turn contributes to the overall success of the company. The company does and will take affirmative action to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination based on their physical or mental disability or veteran status. DMI is an Equal Opportunity Employer Minority/Female/Veterans/Disability. DMI maintains a drug-free workplace.

                                                          ***************** No Agencies Please *****************

Applicants selected may be subject to a government security investigation and must meet eligibility requirements for access to classified information. US citizenship may be required for some positions.

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