Key Account Customer Success Associate
Skills
- Bilingual proficiency in English and Mandarin.
- Strong Microsoft Excel and PowerPoint skills.
- Familiarity with POS systems and retail business processes.
- Excellent client relationship management and communication skills.
- Problem-solving and cross-department collaboration abilities.
Responsibilities
- Manage long-term client relationships and act as primary point of contact for master clients.
- Conduct POS product demos and support smooth system onboarding for individual stores.
- Identify and resolve client issues promptly, coordinating technical support as needed.
- Provide client training and regular product update sessions to ensure proficiency.
- Collaborate with product, development, and support teams to incorporate client feedback and drive improvements.
Education
- Bachelor’s degree or higher in a related field preferred.
Benefits
- Standard office hours with occasional on-site visits.
- Opportunities for professional growth within customer success.
- Collaborative and dynamic work environment.
Average salary estimate
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