Head of Customer Experience Operations
Skills
- Strategic thinking
- Lean and Six Sigma expertise
- KPI development
- Leadership and mentoring
- Change management
Responsibilities
- Lead and mentor the CX Operations team.
- Develop and execute a strategic CX Operations plan.
- Implement standardized processes for reporting and workforce management.
- Define and standardize KPIs for CX teams.
- Collaborate cross-functionally to align operations with business goals.
Education
- Bachelor's degree in Business or related field
- MBA or advanced degree preferred
Benefits
- Competitive salary
- Health and wellness benefits
- 401(k) matching
- Work-life balance initiatives
- Professional development opportunities
Average salary estimate
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