Head of Onboarding

🎯 The Role: Head of Onboarding

Location: New York, NY • Hybrid • Remote
Type: Full-Time
Reports to: COO

🧩 About Us

We are a New York-based digital health startup transforming access to high-quality immunotherapy (allergy) care through at-home diagnostics, telemedicine, and evidence-based treatment. Founded by seasoned entrepreneurs and healthcare experts, our mission is to make life-changing care convenient and affordable. Featured in the New York Times and USA Today, we’ve already improved the lives of hundreds of thousands.

Our primary focus is allergy care through Curex, America’s #1 online allergy clinic. Unlike traditional symptom management, we treat the root cause of allergies with at-home allergy immunotherapy drops—an effective, painless, and convenient alternative to allergy shots.

Expanding our impact, we’ve recently entered the weight loss space, offering affordable, compounded GLP-1 medications to help patients achieve sustainable results.

💼 What You’ll Do

• Lead and manage a team of onboarding specialists to ensure seamless new patient experiences, fostering early success and long-term retention.

• Oversee the onboarding journey, from documentation (insurance information, lab tests, etc.) through medication fulfillment, ensuring each step aligns with company standards and culture.

• Collaborate with diverse teams, including clinicians, operational staff, and leadership, to create role-specific onboarding strategies.

• Serve as the primary point of contact for onboarding specialists, providing mentorship, performance feedback, and development opportunities.

• Monitor team productivity and ensure the delivery of consistent, exceptional service to all new patients.

• Develop and implement tools, processes, and resources that optimize the efficiency of the onboarding team.

• Analyze onboarding outcomes using metrics such as satisfaction surveys, ramp-up time, and early retention rates, iterating as needed.

• Uphold and enhance the company’s reputation by ensuring the onboarding team delivers a high-quality, engaging, and professional experience for all new patients.

✅ What We’re Looking For

Required:

• 5+ years in HR/People Operations or patient care, with 2+ years leading onboarding or related teams at scale.

• Proven ability building, launching, and optimizing onboarding programs in fast-paced companies.

• Exceptional project management and cross-functional collaboration skills.

• Excellent communicator (written & verbal); confident facilitating live sessions.

• Data-driven mindset with experience using tools like surveys, LMS, HRIS, or onboarding platforms.

• Bachelor’s degree in HR, Business, Healthcare Management, or related (or equivalent experience).

Preferred:

• Experience in SaaS/Tech or scaling startup environments.

• Advanced analytics mindset and familiarity with People Analytics dashboards.

• Experience in a healthtech startup is a plus.

🎁 What We Offer

• Competitive salary + equity + comprehensive health benefits.

• Unlimited PTO & flexible work arrangements.

• Professional development stipend and career growth roadmap.

• A supportive, inclusive environment with team off-sites, mentorship, and community culture.

➕ Why You’ll Love This Role

You’ll become the ambassador of first impressions—crafting journeys that shape connection, belonging, and early success. This role offers autonomy to build a world-class onboarding program from the ground up and make a direct impact on retention, productivity, and culture.

📅 Immediate Next Steps

If you’re passionate about designing memorable experiences and accelerating patient onboarding journeys, we’d love to hear from you. Please apply with your resume and a brief note detailing your most successful onboarding initiative.