Associate Marketing and Operations Manager

As an Associate Marketing and Operations Manager at Compass, you will oversee the agent experience and marketing team by leading a collaborative cross departmental team providing best-in-class agent support. As an in-house brand ambassador, you will work with regional and market based leaders of our talented teams including marketing strategists, graphic designers, product engineers, and real estate experts to anticipate agents’ needs and create innovative solutions. You’ll develop a nuanced understanding of agents’ businesses and operational needs and will work closely with senior Compass leadership to continuously improve our agent resources and offerings. 

Please note: this role is 100% in-office based in Wine Country, Sacramento, or Tahoe.

At Compass You Will:

• Coach, train and lead a team of Agent Experience Managers and Marketing Advisors
• Own the market-level new agent orientation experience, ensuring the team is executing comprehensive preparation to deliver a smooth transition experience, and setting the bar high for the agent experience at Compass
• Own Compass product and program adoption goals, diagnosing if regional go-to-market plans are effective and adjusting/iterating where necessary
• Create and maintain regionally-specific product and program adoption best practices, educating the team and ensuring consistency in approach
• Manage and create operational process and efficiency from conception through implementation and ongoing facilitation
• Partner with Regional Presidents and senior Compass leadership to monitor agent satisfaction and organizational OKRs
• Build strong relationships with agents to act as a point of escalation and thought partner
• Master best practices and drive change management in partnership with multiple departments
• Assist with prioritization of projects, onboardings, and initiatives

What We're Looking For:

• B.A. or B.S. degree
• 3-5 years in client success or relationship management
• 2+ years of team management experience
• Experience with Zendesk and Salesforce offerings 
• Impeccable attention to operational detail and problem-solving skills
• Team player adept at collaborating with others
• Self-starter attitude and ability to exercise judgment and problem-solve with minimal supervision
• Continuous desire to improve existing processes and develop creative solutions
• Exceptional written and verbal communication
• 1-2 years experience in real estate brokerage industry or technology a plus

Compensation: 

The base pay range for this position is $75,500-$113,200 annually; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.