AP Analyst

FreeWheel, a Comcast company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across all screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world.

Job Summary

Responsible for configuring, maintaining and validating data across the company’s systems to ensure the timeliness and accuracy of customer billing. Develops solutions and procedures to build, execute and test commercial events such as product, rate, pricing, offer changes, or bill messaging. Receives and manages change requests for rates, campaigns and messages from internal customers to ensure that they meet governance or operating guidelines. May manage security user access requests and associated audits. Maintains system governance, troubleshoots system and data issues and updates system settings. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities:

• Assists with project planning, implementation support and direction for billing requests and solutions.
• Analyzes, communicates, tests and Q/As complex releases and upgrades ensuring zero negative customer impact.
• Executes operations change implementation from planning to testing to execution.
• Provides support to end users. Identifies problem causes and solutions for billing and operations programs.
• Completes complex change requests within the required defined timeframe incurring no late fees and with no unplanned customer or revenue impact.
• Coordinates changes with other technology and operational teams when necessary to troubleshoot issues to ensure there are no customer impacts.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Skills

Accounts Payable (AP), Billing, Customer Service, Data Analysis, Microsoft Excel, Oracle

We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.

Please visit the benefits summary on our careers site for more details.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relevant Work Experience

2-5 Years

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.