Manager, Operations & Compliance

Overview

The Clinton Health Access Initiative, Inc. (CHAI) is a global health organization committed to our mission of saving lives and reducing the burden of disease in low-and middle-income countries. We work at the invitation of governments to support them and the private sector to create and sustain high-quality health systems.

CHAI was founded in 2002 in response to the HIV/AIDS epidemic, with the goal of dramatically reducing the price of life-saving drugs and increasing access to these medicines in the countries with the highest burden of the disease. Over the following two decades, CHAI has expanded its focus. Today, along with HIV, we work in conjunction with our partners to prevent and treat infectious diseases such as COVID-19, malaria, tuberculosis, and hepatitis. Our work has also expanded into cancer, diabetes, hypertension, and other non-communicable diseases, and we work to accelerate the rollout of lifesaving vaccines, reduce maternal and child mortality, combat chronic malnutrition, and increase access to assistive technology. We are investing in horizontal approaches to strengthen health systems through programs in human resources for health, digital health, and health financing. With each new and innovative program, our strategy is grounded in maximizing sustainable impact at scale, ensuring that governments lead the solutions, that programs are designed to scale nationally, and learnings are shared globally.

At CHAI, our people are our greatest asset, and none of this work would be possible without their talent, time, dedication and passion for our mission and values. We are a highly diverse team of enthusiastic individuals across 40 countries with a broad range of skill sets and life experiences. CHAI is deeply grounded in the countries we work in, with the majority of our staff based in program countries. Learn more about our exciting work: http://www.clintonhealthaccess.org

CHAI is an Equal Opportunity Employer, and is committed to providing an environment of fairness, and mutual respect where all applicants have access to equal employment opportunities. CHAI values diversity and inclusion, and recognizes that our mission is best advanced by the leadership and contributions of people with diverse experience, backgrounds, and culture.

Position overview:

The Manager, Operations & Compliance will support CHAI’s Enterprise Risk Management (ERM) function by driving key initiatives related to compliance execution and risk mitigation. This role will focus on project management, process improvement, and ensuring follow-through on corrective actions stemming from compliance activities. The Manager will work closely with CHAI’s Enterprise Risk, Compliance, Legal, Financial and Safeguarding resources to enhance organizational integrity and accountability.  

This position is ideal for an individual with strong project management expertise, experience in compliance, and the ability to coordinate cross-functional teams to drive organizational change.  

CHAI offers a rewarding work environment for a passionate individual committed to safeguarding and ethical operations, and places great value on relevant personal qualities including resourcefulness, tenacity, independence, patience, humility, and strong work ethic.  

 This position can be based in the United States or in a country where CHAI operates, subject to country leadership approval. The position requires the ability and willingness to travel domestically and internationally up to 25% percent of the time.  

Responsibilities

Project Management & Process Optimization  

• Lead the planning, execution, and tracking of compliance and risk management initiatives.  

• Develop and standardize tools, workflows, and tracking mechanisms to ensure efficiency and accountability.  

• Manage cross-functional coordination efforts, ensuring seamless collaboration between functions.  

• Track key performance indicators (KPIs) for compliance, and risk initiatives, identifying areas for process improvement. 

Risk Management Support  

• Support implementation of compliance, ethics, and risk management frameworks across CHAI.  

• Monitor compliance trends, escalate gaps, and ensure proper documentation and tracking of enforcement measures.  

• Ensure timely execution of risk mitigation strategies.  

• Track and coordinate follow-up actions, ensuring accountability for policy updates, training, and process improvements.  

• Work closely with compliance, and legal resources to translate policy determinations into practical enforcement measures.
• Contribute to the reporting for senior leadership, ensuring transparency in compliance and risk mitigation efforts. 

Stakeholder Engagement & Training  

• Ensure alignment with country teams, program teams, and leadership on compliance policies & protocols.  

• Support the design and rollout of training programs on compliance, ethical behavior, and reporting mechanisms.  

• Work with external partners as needed for capacity-building initiatives and process standardization.  

Qualifications

Qualifications: 

• 7 years of work experience in a fast-paced, results-oriented work environment, including 5+ years of experience in project management, compliance, or risk management, preferably in an international or development context.  

• Experience managing complex, cross-functional project planning and initiative roll-out, with a focus on accountability, risk management, and operational improvement  

• Proven ability to drive execution and lead change management efforts, ensuring adoption of new policies and processes  

• Strong analytical and organizational capabilities, with attention to detail and the capacity to manage multiple projects simultaneously  

• Knowledge of compliance best practices, particularly in a global context.   

• Strong leadership and interpersonal skills, with the ability to engage effectively across all levels of the organization  

• Excellent written and spoken English 

• Ability to:   

• Manage complex, cross-functional projects  

• Drive execution and change management  

• Identify gaps and implement solutions  

• Engage and collaborate across functions and levels effectively  

• Communicate complex issues clearly  

Advantages  

• Expertise in risk management or compliance policies and processes in an international or development setting  

• Experience managing incident or compliance case tracking or management systems  

• Experience working remotely with a decentralized team  

• Experience working in or supporting low- and middle-income countries  

• Professional fluency in other languages, such as French and Spanish