Operations Manager

Description

Join Our Team as an Operations Manager in Commercial Pest Control!

Are you passionate about leading people and processes to achieve excellence in safety, quality, compliance, and performance? Do you thrive in a dynamic environment where you can make a real impact? If so, Sprague Pest Solutions is looking for you!

What You'll Do:

• Route and Technician Management: Train and coach technicians on pest management techniques, effective route management, and equipment maintenance.
• Quality Assurance & Customer Satisfaction: Ensure service quality meets Sprague standards, resolve service issues, and train technicians on quality assurance and customer service.
• Compliance and Safety: Ensure all job duties are performed according to safety standards, stay updated on regulations, and coach technicians on safe handling of pesticides.
• Business Development: Collaborate with technicians and sales to identify new clients, build route density, and prepare bids for special services.

Why You'll Love It:

• Make a Real Impact: You'll play a crucial role in protecting public health and food safety by leading a team dedicated to high-quality pest management.
• Leadership Opportunities: This role allows you to lead, mentor, and develop a team of skilled technicians, helping them grow and succeed.
• Dynamic Work Environment: Every day brings new challenges and opportunities, keeping your work engaging and fulfilling.
• Professional Growth: Sprague is committed to your development, offering training and opportunities to advance your career.
• Collaborative Culture: You'll work in a supportive and team-oriented environment where your contributions are valued.
• Commitment to Excellence: You'll be part of a company that prides itself on delivering uncompromising service and maintaining high standards in everything we do.
• Environmental Responsibility: You'll contribute to environmentally responsible pest management practices, making a positive impact on the community and the planet.

If you're passionate about leadership, quality service, and making a difference, this is the perfect opportunity for you! Ready to join us? Apply now and be a part of Sprague Pest Solutions' mission to protect what matters most.

Requirements

Must haves for this job:

• High school diploma or equivalent
• Valid driver’s license and satisfactory motor vehicle record
• Attention to detail and high standards of work quality
• Hunger for knowledge and professional development
• Competitive approach to both individual and team performance

Nice to haves for this job:

• 2+ years in pest management and/or 2+ years in managing people and business operations, preferably in pest control, food production, or related industries.
• Pest control, industrial, or safety certifications

Pre-Hire Screening Requirements:

• 5+ years Satisfactory Motor Vehicle Record
• Criminal Background Check: Federal, State, County
• Employment and Education verification
• DOT Physical with 5-Panel Drug Screen

Detailed Job Description

Position Title: Operations Manager

Department: Operations

Reports to: Reports to Branch Manager

FLSA Status: Exempt

Exemption: Executive, Administrative

EEOC Class: First/Mid-Level Officials and Managers

Salary: $78,000 - $83,000 annually plus incentives

Position Summary:

The primary responsibility for the Operations Manager is to lead a team of Route Managers (commercial pest control technicians) in a direction consistent with the Sprague mission, culture, and business plan. The Operations Manager will be responsible for training staff to consistently and passionately deliver uncompromising service to all clients. This position requires a passion for leading people and processes to achieve safety, quality, compliance, and performance goals. The Operations Manager will collaborate with the Branch Manager to foster loyalty and retention among both clients and route managers, address the evolving growth and development needs of the workforce and marketplace, and implement policy and process changes to support Sprague’s long-term growth strategies.

Essential Functions:·

· Route and Technician Management:

• Train technicians on pest management techniques, including pest identification, control, and prevention, plus new programs, processes, and equipment.
• Coach technicians on effective and efficient route management, ensuring completion of all assigned routes; reassign or cover work to address vacations or vacancies.
• Conduct vehicles inspections with technicians to ensure proper inventory levels of tools, equipment, and pest control supplies, ensuring all equipment is well-maintained, tidy, stored, and used according to Sprague safety standards.

· Quality Assurance & Customer Satisfaction:

• Regularly assess service quality, ensuring pest control services meet client, industry, and Sprague standards.
• Interact with customers and assist technicians to resolve service issues, ensuring timely responses to client complaints and follow-up actions.
• Train and coach technicians on quality assurance standards and customer service expectations.

· Compliance and Safety:

• Ensure all technicians perform all job duties, including operating motor vehicles, according to Sprague and industry safety standards
• Stay updated on local, state, and federal regulations regarding pest control practices and ensure all techniques are trained, informed, and implementing new policies and processes.
• Observe and coach technicians on the correct handling, storage, and disposal of pesticides and chemicals to prevent accidents and environmental contamination.

· Business Development:

• Collaborate with technicians and sales to identify new clients, build route density, and enhance value for existing ones.
• Build and maintain strong relationships with clients, vendors, suppliers, and the community.
• Work with branch managers, sales personnel, and technicians to prepare bids for special services, including fumigation and bird work.

· Other duties as assigned.

Job Requirements:

• High School Diploma or GED
• Excellent communicator, both written and verbal, able to communicate complex concepts and risk factors to stakeholders and influence decision making
• Ability and aptitude with Microsoft Office Suite and other technology necessary for successful day-to-day functioning in a business environment.
• Ability to pass background screening requirements, including identity, criminal history, education, employment, and motor vehicle records checks
• Ability to meet DOT physical standards, including a 5-panel drug screen

Preferred Qualifications:

• 2+ years in pest management and/or 2+ years in managing people and business operations, preferably in pest control, food production, or related industries.
• Pest control, industrial, or safety certifications

Physical Requirements:

• Physical Strength and Stamina: Ability to handle pest control equipment and work in various conditions and environments1.
• Lifting and Carrying: Ability to lift and carry equipment and materials, which may weigh up to 50 pounds.
• Bending, Stooping, and Crawling: Frequent bending, stooping, and crawling to access and treat pest-infested areas.
• Standing and Walking: Prolonged periods of standing and walking while inspecting and treating areas.
• Working in Confined Spaces: Ability to work in tight or confined spaces, such as crawl spaces, equipment rooms, and silos.
• Climbing: Ability to climb ladders and work at heights when necessary.
• Use of Protective Equipment: Wearing protective gear, including gloves, goggles, and respirators, to reduce the risk of harm from pesticides
• Working in various weather conditions: Preparedness to work outdoors in all types of weather, including extreme heat, cold, and rain.
• Safety awareness: Ability to follow safety protocols and wear personal protective equipment to minimize health risks from exposure to chemicals and pests

Disclaimer:

W. B. Sprague Company Inc. reserves the right to revise or change job duties and responsibilities as the need arises. This position description does not constitute a written or implied contract of employment.

Equal Employment Opportunity:

Sprague Pest Solutions is an Equal Opportunity employer and promotes diversity through a culture of inclusion and opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristics protected by law. We are a drug and smoke-free environment.