Business Operations Management Analyst - AI-assisted

Founded in 1952 and formerly known as Heery International Inc., the firm operates throughout the United States as part of Turner & Townsend. It specializes in project and program management for public sector organizations, with industry-leading experts in corporate, cultural, healthcare, justice, sports, K-12 education, higher education, religious, aviation and government facilities.

Recognized for service excellence by a broad spectrum of professional organizations and industry publications, the talented multidisciplinary team at Turner & Townsend Heery exceeds client expectations — adding value, best practice, and expertise at every turn. The team's unique client-centric culture is integrated into each project and reflects a passion for the built environment and staying true to the client’s vision.

As a Turner & Townsend Heery Operations Management Analyst, you will AI (Artificial Intelligence) to assist the department in day-to-day financial and other operations management, including invoicing management and support. A bachelor's degree in accounting or similar would be helpful in this role. 

This job is part of the Business Operations Management job function. They are responsible for coordinating staff functions and operations that support the organization’s goals and strategies.

What You’ll Do:

• Responsible for the preparation of monthly invoices based on Microsoft Dynamics software timesheet information and subconsultant invoices. Research and collect input from multiple internal and external resources.
• Compile a variety of operating, financial, and statistical information reports – internal, client and subconsultant software such as COR3.
• Gather information for periodic updates relative to project plans.
• Troubleshoot and resolve basic inquiries and requests from internal and external clients.
• Receives and reviews subconsultant invoices and coordinates corrective action with subconsultants as needed.
• Requires advanced analytical and quantitative skills. Advanced proficiency in Microsoft Office Suite.
• Spreadsheet skill set to include advanced functions such as graphics, pivot tables, macros and database management required.
• Decisions made with thorough understanding of procedures, company policies, and business practices to achieve general results and deadlines.
• Track department processes and procedures to identify opportunities to improve service delivery.
• Assist with developing tracking reports for project invoicing and subconsultant spend.
• Projects closeout document control and closeout submittal to COR3.
• Procurement Q/A and Q/C.
• Compliance validation of invoices for program consultants: ROV 4473 invoices, ROV invoices 4339, A/E consultants, construction contractors, inspectors, other (for PRDE program).
• QPR reports required by COR3.
• Document control of Grant Management documentation and QA/QC of Grant Management documentation.
• RFR preparation and submittal to COR3 system and/or clarify RFIs with COR3 regarding RFR and RFA.
• Have some knowledge of standard principles with limited practical experience in applying them.
• Lead by example and model behaviors that are consistent with Turner & Townsend Heery values.
• Work within standardized procedures and practices to achieve objectives and meet deadlines.
• Exchange straightforward information, ask questions, and check for understanding.
• Performs other duties as assigned.
• SOX control responsibilities may be part of this role, which are to be adhered to where applicable.

What You’ll Need:

• Bachelor's Degree preferred with up to 5 years of relevant experience. In lieu of a degree, a combination of experience and education will be considered.
• Ability to use existing procedures to solve standard problems.
• Experience with analyzing information and standard practices to make judgments.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with a strong inquisitive mindset.
• Intermediate math skills. Ability to calculate difficult figures such as percentages, fractions, and other financial-related calculations.
   

COMMUNICATION SKILLS

• Ability to comprehend, analyze, and interpret complex documents. Ability to solve problems involving several options in situations. Ability to respond effectively to the most sensitive issues. Ability to draft reports, standard operating procedures and articles using distinctive style. Ability to make effective and persuasive presentations on complex topics to employees, clients, top management and/or public groups. Ability to motivate and negotiate effectively with key employees, top management, and client groups to take desired action. Excellent written and verbal communication skills. Strong organizational and analytical skills.

OTHER SKILLS and/or ABILITIES

• Ability to provide efficient, timely, reliable, and courteous service to customers. Ability to effectively present information.
• Ability to respond effectively to sensitive issues.
• Requires advanced knowledge of financial terms and principles.
• Ability to calculate intermediate figures such as percentages, discounts, and commissions. Prepare financial documents for the Org Manager’s signature.

*On-site presence and requirements may change depending on our client's needs* 

Turner & Townsend is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. Equal Employment Opportunity Posters  If you’d like to view a copy of the company’s affirmative action plan, please email [email protected].  If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact the Human Resources Department at 713-457-9400 or [email protected].  This telephone line and email address is reserved solely for job seekers with disabilities requesting accessibility assistance or an accommodation in the job application process. Please do not call about the status of your job application if you do not require accessibility assistance or an accommodation. Messages left for other purposes, such as following up on an application or non-disability related technical issues, will not receive a response.

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