Senior Business Analyst - Product Manager (Hybrid) - JACKSONVILLE/TAMPA/OFALLON

Citi Controls - End User Computing (EUC) is on a Transformational journey. The Organization is undergoing a Transformation to modernize and simplify the bank. We’re raising the bar and taking the opportunity to reevaluate the way we do business. This includes fostering a culture of curiosity and excellence and shifting our mindset to be simpler and data driven, making Citi an easier place to work and improving client experience. If you’re ready to be at the forefront of Transformation while taking your career to the next level, we invite you to come and join us!

This job requires excellent communication skills needed to negotiate internally, often at a senior level. Developed communication and diplomacy skills are required to guide, influence and convince others, in particular colleagues in other areas and occasional external customers. Accountable for significant direct business results or authoritative advice regarding the operations of the business. Responsible for handling staff management issues, including resource management and allocation of work within the team/project. 

Responsibilities: 

• Primary responsibilities include Product Management / Business Analysis for an internal Citi Application, End User Solution.
• Work closely with business functions to articulate the business need and create a user-friendly intuitive application.
• Decompose high-level information into details and create effective user stories.
• Maintain a healthy product backlog and ensure the status accuracy.
• Responsible for the overall direction, coordination, implementation, execution, control and completion of the program / project and associated dependencies
• Ownership of policy adoption plans, compliance metrics, communication and training
• Ownership of delivery and ultimate closure of corrective action plans completely, accurately and on-time
• Coordination with other regional Chief Data Office (CDO) teams to ensure consistent treatment of findings, corrective actions plans and response to 2nd/3rd line of defense reviews
• Leads reengineering efforts in business's methodology, strategy, and organizational goals
• Provides advice and counsel related to the technology or operations of the business
• Produces recommendations for enterprise-wide guiding principles, policies, processes and practices
• Determines requirements for and prioritize development of new enterprise-wide principles, policies, processes and practices as needed

​Qualifications:

• 10+ years of relevant experience in Banking, Financial Services, plus 6-10 years of Managerial experience 
• Demonstrates consistent track record of having worked as a Product Manager, or working on large, strategic cross-functional projects
• Strong business analysis competency with historic success in shaping opportunities via conceptual thinking and abstract problem-solving capabilities
• Communicates effectively, develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences; able to drive consensus, and influence relationships at all levels
• Collaborates effectively by building partnerships and working well with others to meet shared objectives
• Ability to gain confidence and trust of others through honesty, integrity and authenticity
• Strong negotiation, influencing and stakeholder management skills across a variety of stakeholders at different levels
• Strong analytical and problem-solving skills, appreciation of the enterprise data vision
• Experience creating and being a champion for a positive risk culture that supports sustainable business growth through transparent engagement, a partnership approach, and a no-tolerance approach for behavior that exposes the organization to an inappropriate amount of risk
• Experience creating and executing against frameworks that improve the quality and value of data to meet regulatory commitments and enhance risk management. Experience leveraging glossary, lineage, and data quality tools to drive governance
• Optimizes work processes by balancing effective / efficient processes with a focus on continuous improvement. Demonstrates ability to balance between seeing the big picture while paying close attention to detail
• Organizational savvy: understands systems, management processes, knows where to go for information and how to interpret them
• Working knowledge of Data Operating Model practices, Data Governance and Data Compliance within large, financial services firms

Education:

• Bachelor's/University degree, Master's degree preferred

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Job Family Group:

Data Governance

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Job Family:

Data Governance Foundation

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Time Type:

Full time

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Primary Location:

Jacksonville Florida United States

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Primary Location Full Time Salary Range:

$141,440.00 - $212,160.00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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Most Relevant Skills

Constructive Debate, Data Governance, Data Management, Data Quality, Internal Controls, Management Reporting, Policy and Procedure, Program Management, Risk Controls and Monitors, Risk Management.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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Anticipated Posting Close Date:

Jun 24, 2025

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Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

 

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