Director, North America Infrastructure Operations & Reliability

Job Description Profile – Director, North America Infrastructure Operations & Reliability

Alimentation Couche-Tard (Circle K) seeks a highly experienced, driven, and dynamic Director of North America Infrastructure Operations & Reliability.  Reporting to the Global Chief Information Security Officer and VP Global Infrastructure, you will help to mature and maintain a North America focused and enterprise-wide infrastructure and operations program, collaborating with the Director of EU Infrastructure Operations & Reliability, the broader Global Technology teams, key service providers, functional areas, and operations stakeholders to drive strategy, planning, and initiatives in an exciting, fast-paced, global environment. The role has overall responsibility and accountability for North America focused strategic planning, budgeting, operations, and strategy of IT infrastructure, networking, voice, desktop, workplace, and hosting (cloud and on-premise).

Responsibilities:

• Lead a multi-disciplinary North America focused team, in close partnership with managed service providers, to establish roadmaps and successful implementation of technology standards, including hosting, network, storage, workplace, desktop, and other datacenter infrastructure.
• Build strong relationships with company leaders and departments across the organization to understand the business, share knowledge, and foster a collaborative, supportive environment when recommending technology solutions to meet business objectives.
• Partner with cybersecurity and risk management teams to ensure the infrastructure meets security requirements and evolves over time to meet changing needs and best practices.
• Cloud Migration & DevOps: Drive application migration to the cloud, embedding DevOps and observability tooling to enhance delivery and monitoring
• Implement Observability best practices and tooling to monitor the effectiveness of the delivery of application and infrastructure services
• Working close with the Operational Resiliency team, develop and implement infrastructure disaster recovery protocols to minimize disruption to business operations in the event of emergency situations.
• Develop and report on relevant KPIs and metrics to drive operational maturity, improved customer experience, and aid in transparency and understanding across the business of the infrastructure organization’s contributions to the business.
• Strong focus on leadership and development of team members and extended team members of managed service partners. Ensuring professional growth, setting direction/priorities, delegating tasks, resolving conflicts, and fostering a winning culture with high-performance oriented team members” 

Qualifications:

• Minimum of 10 years of demonstrated progressively responsible experience and successful Infrastructure and operations management of distributed global platforms.
• Strong ability to identify needs, take initiative, and prioritize work efforts, balancing operational tasks with longer-term strategic security efforts
• Proven success in establishing key performance indicators, metrics, and focus to drive operational / service delivery best practices.
• Meticulous planning skills with a balance of risk management and efficient execution
• Establish and balance priorities between new initiatives and sustaining operations engineering work.
• Ability to establish and maintain trust and rapport with the team and external constituents
• Experience leading and developing multiple team members and managed service providers
• Strong knowledge and understanding of infrastructure operations and reliability best practices in a high-volume and critical production service environment.
• Experience managing vendor relationships for all infrastructure services and solutions and reviewing vendor contracts, statements of work, and related documents.
• Experience in DevOps and Infrastructure and Application migration to cloud.
• Demonstrated ability to develop and execute strategic roadmap while balancing short term tactical decisions.
• Meticulous planning skills with a balance of risk management and efficient execution.
• Establish and balance priorities between new initiatives and sustaining operations engineering work.

Education & Certifications:  Bachelor's or Master’s degree preferred

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Circle K is an Equal Opportunity Employer.
The Company complies with the Americans with Disabilities Act (the ADA) and all state and local disability laws.  Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the ADA and certain state or local laws as long as it does not impose an undue hardship on the Company. Please inform the Company’s Human Resources Representative if you need assistance completing any forms or to otherwise participate in the application process.

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