Manager, Process Manager

Manager, Process Manager

Manager, Process Manager

​At Capital One, we’re building a leading technology company. Founded by Chairman and Chief Executive Officer Richard Fairbank, Capital One helps our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.                                               

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​Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

About the team: 

Enterprise Data drives Capital One’s data strategy and creates products that support data producers and consumers across all corners of the company. Our Data Product Governance & Strategy team supports the Chief Data Officer’s mission to build a world-class data organization. Our dedicated team works with a group of highly engaged leaders to define and deliver data governance solutions, collaborating with partners across the company to prioritize and deliver data products providing the highest quality data. 

About the role: 

We are seeking a consultative and results-driven Process Manager to lead the execution of a centralized program focused on data governance and operations support for data executives and data product managers. 

As a team member on the Data Product Governance & Strategy team, you will be partnering with product owners, ontologists, and data analysts to ensure the company’s data meets the highest levels of quality and governance. 

You will leverage process management and analytical skills to document, develop, and maintain roadmaps and metrics. This is a hands-on, strategic, and visible role that will allow an individual to partner with multiple teams and various levels of the organization in successfully managing our expansive data footprint. 

In this role you will:

• Consult with stakeholders in Enterprise Data and Capital One Line of Business data organizations to develop and enhance processes that drive a data governance initiative that enables stakeholders to deliver the highest quality data efficiently

• Influence stakeholders across the company to align business and data priorities and solutions to the Chief Data Officer’s strategy for building a world-class data organization

• Collaborate with and enable Data Product Managers to deliver on high-quality, well-managed data that meets standards and best practices set

• Design, develop, and manage delivery roadmaps in a complex environment, revising needs to meet changing requirements

• Leverage problem solving and influencing skills to ensure roadmaps deliver on intent

• Facilitate and create presentations for meetings as needed with senior leaders, implementation partners, and key stakeholders to gather input, drive consensus, and maintain engagement throughout the program lifecycle

• Define and track key performance indicators to measure the success of initiatives

• Develop and maintain regular reporting mechanisms and communication frameworks 

• Refine initiatives in response to feedback, changing organizational needs, and new data tools, products, and policies
   

Basic Qualifications: 

• Bachelor’s Degree or military experience 

• At least 5 years of experience in Process management, program management, or consulting experience

• At least 3 years of experience in Stakeholder management 

• At least 2 year experience in a Strategy and Operations or consulting role that involves change management and communications.
   

Preferred Qualifications: 

• Master’s Degree in Business Management, Process Management, Project Management, Computer Science or Information Systems  

• 2+  years of experience working with data modeling teams

• 2+ years in communicating and collaborating with and influencing cross-functional teams and partners

• 2+ years of experience communicating with executives, including meetings, presentations, memos, and reports

• Excellent communication and presentation skills.

• Excellent executive and stakeholder management skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $126,700 - $144,600 for Manager, Process Management

 

New York, NY: $138,300 - $157,800 for Manager, Process Management

 

 

 

 

 

 

 

 

 

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).