Customer Service Representative (Remote)

About Blys:

Imagine a world where you could get the best services and products in wellness delivered to you with the tap of a button. That’s what we’re building at Blys.

We are on a mission to improve the quality of life and overall happiness for people around the world by providing easy access to wellness & self-care. We bring the best treatments to your door, by seamlessly connecting you to qualified & independent professionals in wellness, fitness and beauty.

This also means empowering self-employed professionals to create flexible, safe and reliable income opportunities for themselves who earn millions of dollars every year through our platform.

With over 50,000 5-star ratings and a community of 150,000 customers, Blys is a leading global booking platform for mobile / in-home wellness services, currently available in Australia, New Zealand, United States and United Kingdom.

Role Overview:

We are looking for a friendly and detail-oriented Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing excellent service through various communication channels. You will handle enquiries, process bookings, and resolve issues while maintaining Blys' high standards for customer experience. This role requires someone with exceptional communication skills, a proactive attitude, and the ability to handle multiple tasks efficiently.

Responsibilities

• Process / handle bookings and enquiries in a timely and professional manner -within target response and resolution times
• Answer phone calls, respond to email, live chats and social media
• Provide clients / customers the information to address enquiries
• Update the company's knowledge base and Help Center (as required)
• Outbound calls and emails (as required)
• Work on other duties as assigned

• Minimum Bachelor's degree in a related field such as Business Administration, Marketing, or a relevant discipline
• Must have exceptional communication skills (verbal and written)
• Friendly and approachable - can build rapport with clients quickly
• Positive and can-do attitude, takes initiative to resolve issue and goes beyond to meet customer experience
• Ability to handle difficult clients, good at problem solving and dispute resolution
• Have excellent attention to detail and is well-organised
• Proactively seeks to find better ways to do things - introduces or recommends operational efficiencies
• Familiar with Google Apps
• Efficient - good at prioritisation and multitasking
• Experience in sales or dispute management is preferred but not required
• Prior experience in a Customer Support Role and is open to working on US time zones.

Why you should join Blys

• Fast-growing and exciting start-up with excellent growth opportunities
• Mission-led company - we want to change the world!
• World-class team - be part of a young and dynamic team of A+ players
• Rewarding work - interesting & challenging problems to solve
• Fun & open culture - we love having fun, learning new things and helping each other excel
• Positive company outlook - well-funded, profitable and growing fast
• Significant influence on company direction and performance - working closely with an experienced team
• Competitive remuneration package
• Balanced work hours
• Five - day work week
• Fun team events including company trips
• A chance to make a real IMPACT on 150,000+ actual customers - your work will change lives!

Hiring process & next steps:

If this is you, we want to hear from you! 

• Apply now with your resume and cover letter (strictly no agencies)
• We’re passionate about wanting to attract the very best, which means a rigorous and competitive hiring process.
• We aim to find talented team members and work with them for a long time.

Our hiring process is:

• Review of your application
• Initial Interview
• Assessment
• Final Interview
• Offer
• Formalise with a permanent full-time contract and welcome you to Blys!