Revenue Operations Analyst - Gainsight Administrator

Make your impact within a rapidly growing Fintech Company

The Revenue Operations Analyst - Gainsight Administrator is responsible for orchestrating the operating rhythm that enables our Customer Success and Implementation teams to scale effectively, with a particular focus on Gainsight CRM. We're looking for a data-driven operations analyst who thrives in a fast-paced, collaborative environment.

In this role, you'll coordinate operations activities across our Customer Success and Implementation functions, drive the deployment of scalable processes and technology, and monitor team performance through critical metrics. You'll work cross-functionally with Enablement, Engineering, Product, Marketing, Sales, BI, and Support to align systems and workflows to business goals.

What You’ll Do

• Administer the Gainsight CS platform, including configuration, daily management, and ongoing enablement
• Represent the needs of the Success and Support teams across cross-functional teams, managing intake, handoffs, and prioritization
• Track KPIs to measure performance at the individual, segment, and organizational level
• Own go-to-market and readiness initiatives for Customer Success, ensuring clear communication of product releases
• Monitor account engagement, staffing ratios, and retention to support accurate forecasting models
• Coordinate and support training programs for Success and Support teams to ensure strong product knowledge and customer impact

This position reports to the Director of Customer Success Operations and sits within the Go-to-Market (GTM) Operations team.

We’d love to chat if you have:

• 3+ years of experience in Customer Operations in a SaaS or FinTech environment
• 3+ years of experience in Operations, Program Management, or Field Enablement roles
• 3+ years of experience administering Gainsight, or a Gainsight Associate Administrator (Level 3) Certification
• Demonstrated experience independently managing cross-functional projects from planning through execution
• Hands-on experience with Gainsight features such as Horizon Rules, Data Designer, Journey Orchestrator, User Management, CSQL, and Data Management
• Experience designing and scaling operational processes and team-wide programs
• Experience with CRM and project tools such as Gainsight, Salesforce, Asana, Jira, and Outreach
• Proficiency in data analysis tools such as Tableau, Excel, and Google Sheets
• A bachelor’s degree in a quantitative field such as business or economics, OR equivalent practical experience

Preferred Qualifications: 

• Strong written and verbal communication skills, including presenting to senior leadership
• Ability to lead system and operations projects from concept through deployment
• Highly organized and self-directed, with the ability to work across all levels of the organization
• Collaborative approach and ability to communicate proactively across teams
• Strong attention to detail and ability to meet tight deadlines
• Skilled at identifying process or system improvements and taking initiative to address them

This hybrid role requires in-office work (Mon, Tues, Thurs) at either our Draper, UT or San Jose, CA office. While the role is open to both locations, it is preferred that the position be based in Draper. Candidates must be U.S. work authorized with no current or future sponsorship needs and live within 45 miles of either office or relocate by the start date. Fully remote work is not available for this position.