Senior Manager, Operations - Last Mile Delivery, Driver Platform

Position Summary...

Join Walmart’s Last Mile Delivery – Driver Platform team as a Senior Manager to ensure seamless and efficient operations that drive the success of our last mile delivery services. Our Platform Operations pillar focuses on optimizing supply and performance operations, enhancing driver capabilities, and perfecting trip planning. Our Driver Experience pillar prioritizes fostering strong communication, engagement, and rewarding experiences for our Spark drivers. Our team is at the forefront of driving the future of Walmart's delivery services with innovation and excellence for our customers.

What you'll do...

What You Will Do:

Platform Operations:

• Supply & Performance Ops: Manage and optimize supply chain operations to ensure timely and efficient delivery services. Monitor performance metrics and implement strategies to enhance operational efficiency.
• Driver Capabilities: Develop and implement initiatives to enhance driver skills and capabilities, ensuring they are well-equipped to meet delivery demands and standards.
• Trip Planning: Design and execute effective trip planning processes to optimize delivery routes, minimize delays, and improve overall delivery performance.
• DSP Operations: Oversee the operations of our Delivery Service Partners (DSPs), ensuring compliance with Walmart's standards and fostering strong partnerships.

Driver Experience:

• Experience and Rewards: Create and manage programs that enhance the overall experience for our drivers, including reward systems and incentives that recognize and appreciate their contributions.
• Communication and Engagement: Foster effective communication channels and engagement strategies to keep drivers informed, motivated, and connected to Walmart's mission and values.
• Driver App: Oversee the development and continuous improvement of the driver app, ensuring it meets the needs of our drivers and enhances their day-to-day operations.
• Driver Research: Conduct research to understand driver needs, preferences, and pain points, using insights to inform and improve our driver experience initiatives.

What You Will Bring:

• Performance monitoring and optimization
• Strategic planning and problem-solving
• Data analysis and reporting
• Project management and stakeholder management
• Product management and UX design
• Mobile app development experience
• Research methodology and data collection
• Statistical analysis and critical thinking skills

At Walmart, we offer competitive pay as well as performance-based bonus awards and other great benefits for a happier mind, body, and wallet. Health benefits include medical, vision and dental coverage. Financial benefits include 401(k), stock purchase and company-paid life insurance. Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting. Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more.

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You will also receive PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes. The amount you receive depends on your job classification and length of employment. It will meet or exceed the requirements of paid sick leave laws, where applicable.

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For information about PTO, see https://one.walmart.com/notices.

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Live Better U is a Walmart-paid education benefit program for full-time and part-time associates in Walmart and Sam's Club facilities. Programs range from high school completion to bachelor's degrees, including English Language Learning and short-form certificates. Tuition, books, and fees are completely paid for by Walmart.

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Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.

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For information about benefits and eligibility, see One.Walmart.

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The annual salary range for this position is $90,000.00-$180,000.00

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Additional compensation includes annual or quarterly performance bonuses.

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Additional compensation for certain positions may also include:

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- Stock

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Minimum Qualifications...

Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.

Minimum Qualifications: Bachelor’s degree in Business Administration, Engineering, Operations , or related field and 3 years’ experience in operations, project management, or related area OR 5 years’ experience in operations, project management, or related area. 1 year’s supervisory experience.

Preferred Qualifications...

Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.

Leadership of cross-functional task forces or projects

Masters, Masters: Operations Management

Project Management - Project Management Professional - Certification

Primary Location...

702 Sw 8Th St, Bentonville, AR 72716, United States of America