Lead Business Manager - Operations & Globalization
Overview
As a Business Manager for Operations & Globalization, you will lead a team with a pivotal role in supporting Esri’s global business functions. You will oversee cloud service operations, contractor support, product lifecycle documentation, and global business processes. You will also coordinate with others on globalization initiatives including Accessibility, Localization, Internationalization, and Nationalization to ensure our products meet the diverse needs of global markets, users, and partners.
Responsibilities
Business Operations:
- Support Product Management, Software Engineering, Solutions, and Global R&D teams across multiple regions
- Oversee cloud account usage and cost analysis, providing strategic recommendations for optimization
- Lead contractor onboarding and separation processes and manage operational support for non-Esri personnel
- Administer and track Non-Esri Partner Program participants and related WBS# allocations and usage
- Manage documentation processes related to product releases and lifecycle updates
- Develop, monitor, and manage Annual Spend Plans in alignment with organizational goals
Globalization Program:
- Manage cross-functional globalization initiatives across Accessibility, Localization, Internationalization, and Nationalization
- Identify new global business opportunities and support regional product strategies
- Collaborate with client services, translation services, internationalizations, accessibility, marketing, and international distributors to integrate customer feedback into global product planning
- Support scalability and compliance of Esri’s products for international markets
Requirements
- 8+ years of experience in business operations, globalization, or cloud management roles
- Experience mentoring, motivating, and leading a team
- Strong analytical and problem-solving skills with demonstrated experience in cost modeling, negotiation, and business planning
- Excellent interpersonal and communication skills, with the ability to work across diverse, global teams
- Experience managing multiple cross-functional projects simultaneously
- Bachelor's in Business Administration, Management, or related field
Recommended Qualifications
- Experience in the software or technology sector, particularly with cloud platforms
- Multilingual abilities to support localization and international collaboration
- Project Management certification (PMP, Prince2) or equivalent experience
- Master’s in Business Administration or a related discipline
#LI-DV2
#LI-Hybrid
Total Rewards
Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
The Company
At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work. Our commitment to these principles extends to the global communities we serve by creating positive change with GIS technology. For more information on Esri’s Racial Equity and Social Justice initiatives, please visit our website here.
If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!
Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need reasonable accommodation for any part of the employment process, please email [email protected] and let us know the nature of your request and your contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this e-mail address.
Esri Privacy Esri takes our responsibility to protect your privacy seriously. We are committed to respecting your privacy by providing transparency in how we acquire and use your information, giving you control of your information and preferences, and holding ourselves to the highest national and international standards, including CCPA and GDPR compliance.
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Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where®. We ...
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