Director of Rooms - The Hay-Adams

Steeped in rich history and surrounded by the most iconic institutions of our nation, The Hay-Adams is the downtown Washington, D.C. hotel for discerning guests. Enveloped by views of the White House, St. John’s Church, and the scenic Lafayette Park, the 5-star accommodations at The Hay-Adams are the embodiment of refined residence. Marked by Washington, D.C.’s most accommodating amenities and dedicated services, The Hay-Adams is the boutique hotel of choice for the modern luxury traveler. The Hay-Adams offers an exceptional guest experience that goes beyond a good night’s sleep.

Position Scope

The Rooms Division Manager plans, organizes, develops, coordinates, executes and administers all aspects of the Room Division department to achieve optimal operational service excellence and financial results.

Essential Duties & Responsibilities

1.The Hay Adams Handbook, the departmental Standard Operating Manual and our policies and procedures are part of this Job Description.

2.Collaborates as an Executive Committee member to ensure the highest possible guest satisfaction and operational effectiveness within The Front Office and Housekeeping departments.

3.Accountable for the Quality Assurance efforts within the Rooms Division.  Participates in regular walk throughs and identifies corrective measures as they pertain to housekeeping cleanliness and maintenance.

4.Provide strong leadership and is readily accessible to staff.  Manage the interviewing, scheduling, training, development, empowerment, coaching and counseling of staff. Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.

5.Conducts team and individual training and coaching on pertinent knowledge, technical skills, leadership development and the various components of the Hay Adams Standards of Excellence.

6.Leads daily arrivals meetings with rooms division managers to ensure that room blocks, amenities, guest preferences and special requests are all properly anticipated and communicated to departments.  Inspects VIP rooms.

7.Ensure that all guest’s requests, concerns and glitches are recorded and responded to within 24 hours in an appropriate fashion.

8.Manage operating expenses to minimize costs while maintaining excellent guest services. Takes an active role in developing the Rooms Division budget, responsible for all forecasting and financial planning of both departments.   This to include producing accurate and timely schedules and all payroll related administrative tasks.  Ensure regular inventories are completed of all operating supplies.

9.Oversee work of contracted labor (e.g. night cleaners, laundry, valet parking) and makes recommendations regarding quality, efficiency and service levels.

10.Manage the Front Office upselling program, encouraging participation and growth.

11.Ensure daily detailed inspection of guest rooms, public space and back of the house. Ensure compliance with the hotel’s Standards of Excellence, health/sanitation standards and regulations, to achieve a high level of maintenance, cleanliness and guest satisfaction.

12.Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident-free environment for guests and employees.

13.Responsible for the proper administration of the Local 25 Union Contract, with regards to scheduling, payroll, hiring, discipline and dispute resolution.

14.Responsible for execution of the Rooms MIT program.

15.Continuously review current standards, property and industry wide, and makes recommendations for review or change.

16.Perform other functions as required and directed.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibilities

Manages Assistant Managers, MITS, Concierge, Bell and Doormen, Lobby Greeter, Housekeeping Managers, Housekeepers, House persons, Lobby Attendants and Linen Room Attendants and Contractors.  Must be able to communicate instructions effectively to staff members and create a positive work environment.

Education and Experience

A bachelor’s degree preferred. Minimum five years management experience with at least five years combined Front Office and Housekeeping management experience in a luxury property.  Have working knowledge of federal, state and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations (e.g. Equal Pay Act). Must be able to analyze relevant data.

 Language Skills

Must be able to speak, read, write and understand the primary language used in the workplace. Be able to effectively present information to customers, clients and other employees within the organization.

 Mathematical Skills

Must possess the ability to add, subtract, multiply and divide in all units of measurement, using whole numbers, common fractions and decimals. Must have the ability to compute, ratio and percentages, and draw and interpret bar charts.

Reasoning Ability

Ability to conceptualize, create and carry out detailed written or verbal instruction.  Must be able to work with minimum supervision.

 Physical Ability

To complete the duties of the job, the employee will be required to reach with hands and arms and often stoop, kneel, crouch or crawl to complete inspection tasks. There will be frequent walking and standing involved with occasional sitting. Must be able to lift up to 50lbs occasionally. Must have finger dexterity to operate office equipment such as adding machines, computers, printers, multi-line touch tone phones, filing cabinets, fax machines, photocopiers. 

 Standards of Conduct:

The high ethical standards of The Hay-Adams must be upheld by all members of the company.  The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations,   etc., stated in the employee handbook and manuals are inviolable.  We pride ourselves on providing a professional caring atmosphere for clients and all fellow employees and will achieve this goal through responsible actions.

The Hay-Adams is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals.

Equal Opportunity Employer/Veterans/Disabled