Patient Services System Manager - Commercial IT - Job ID: PSSM

Ascendis Pharma is a dynamic, fast-growing global biopharmaceutical company with locations in Denmark, Europe, and the United States. Today, we're advancing programs in Endocrinology Rare Disease and Oncology.

Here at Ascendis, we pride ourselves on exceptional science, visionary leadership, and skilled and passionate colleagues.

Guided by our core values of Patients, Science, and Passion, we use our TransCon® drug development platform to fulfill our mission of developing new and potentially best-in-class therapies to address unmet medical needs.

Our culture fosters a place where skilled, adaptable, and highly resourceful professionals can truly make their mark. We offer a dynamic workplace for employees to grow and develop their skills.

Are you ready to make a meaningful impact in the pharmaceutical industry? At Ascendis Pharma, you’ll play a key role in supporting our Patient Services and Field Reimbursement teams by managing and enhancing our patient support platforms and services. As part of the Commercial IT Product Team, you’ll collaborate with passionate colleagues to deliver innovative solutions that improve patient access and support.

Patient Services is a vital and rapidly growing function at Ascendis. It helps patients get on—and stay on—therapy by providing personalized support, navigating access challenges, and ensuring continuity of care. This work directly contributes to better patient outcomes and has a tangible, positive impact on people’s health and lives. Supporting this team means enabling real-world change through technology.

This role also involves working with complex, high-value data from specialty pharmacies, hub services, and our data aggregator. You’ll help ensure that data is accurately ingested, integrated, and made actionable across systems. Your work will support critical reporting, analytics, and operational workflows that drive patient engagement and program effectiveness.

In this role, you’ll work closely with IT Business Partners, Product Owners, and external platform partners to intake new requirements, curate a product backlog, and drive agile delivery. You’ll also support end users, triage issues, and ensure the reliability and performance of critical systems. 

As part of the Ascendis Pharma Global IT, Continuous Delivery organization, you’ll be embedded in product teams that drive business value streams. Together, we’ll create solutions that make a real difference.

Key Responsibilities

• Serve as the Patient Services System Manager for IT systems supporting Patient Services and Field Reimbursement business processes.
• Manage relationships with data and platform partners—including specialty pharmacies, hub services, and data aggregators—to ensure accurate and timely data integration.
• Engage directly with business stakeholders to intake new requirements, prioritize enhancements, and define release plans.
• Curate and maintain a product backlog aligned with business goals and agile delivery capacity.
• Collaborate with the Product Owner on product strategy and roadmap execution.
• Support end users by triaging issues, managing incidents, and coordinating with third-party vendors as needed.
• Facilitate workshops and gather detailed user requirements, translating them into actionable solutions.
• Lead and/or support product teams in the implementation and enhancement of system capabilities.
• Oversee system configurations, upgrades, and continuous improvement processes.
• Monitor system health and performance, proactively addressing issues to maintain operational availability.
• Develop training materials and conduct user training to ensure proper system usage and adoption.
• Remediate security vulnerabilities, ensuring systems remain secure and compliant with industry regulations.
• Collaborate with IT Infrastructure, QA, and business owners to drive project success and meet business expectations.
• Work in an agile delivery environment, delivering monthly releases to continuously improve system capabilities.
• Support data quality, reconciliation, and reporting efforts to ensure accurate and actionable insights from patient services data.
• Facilitate agile ceremonies including daily stand-ups, backlog refinement, sprint planning, and retrospectives to ensure team alignment and continuous improvement.
• Maintain and optimize work item tracking in Azure DevOps, ensuring visibility into both strategic initiatives and operational support tasks.
• Generate and present Power BI reports that visualize team velocity, sprint progress, and resource allocation across workstreams.
• Collaborate with the Product Owner and delivery team to ensure sprint goals are met and priorities are continuously aligned with business needs.

• Platform Management: Experience managing IT platforms supporting patient services and field reimbursement operations; familiarity with platforms like Veeva CRM or Salesforce is a plus.

• Data Integration & Management: Experience working with data from specialty pharmacies, hub services, and aggregators; ability to support data ingestion, validation, and reconciliation processes.
• Pharmaceutical Regulations: Knowledge of industry-specific regulations, including HIPAA, 21 CFR Part 11, and GxP.
• Agile Methodologies: Experience working in an agile delivery environment, including backlog management and iterative releases.
• Stakeholder Engagement: Proven ability to engage with business users, gather requirements, and translate them into technical solutions.
• Technical Proficiency: Competence in system configurations, upgrades, and ensuring system health and performance.
• Compliance and Security: Skills in remediating security vulnerabilities and ensuring systems remain secure and compliant.
• Training and Support: Experience developing training materials, conducting user training, and supporting data accuracy across systems.
• Leadership and Collaboration: Ability to work cross-functionally and manage third-party vendors or contractors.
• Agile Facilitation: Strong experience leading agile ceremonies and fostering team collaboration in a fast-paced delivery environment.
• Azure DevOps: Proficiency in managing boards, queries, and dashboards to support agile delivery and reporting.
• Power BI Reporting: Ability to build and interpret Power BI dashboards that provide insights into team performance, capacity planning, and work distribution.
• Strategic and Operational Balance: Skilled at tracking and communicating how team resources are allocated across both long-term initiatives and day-to-day support activities.
• Experience: Minimum of 5 years of experience in IT service management, preferably within the pharmaceutical or healthcare industry.

• 401(k) plan with company match
• Medical, dental, and vision plans
• Company-offered Life and Accidental Death & Dismemberment (AD&D) insurance
• Company-provided short and long-term disability benefits
• Unique offerings of Pet Insurance and Legal Insurance
• Employee Assistance Program
• Employee Discounts
• Professional Development
• Health Saving Account (HSA)
• Flexible Spending Accounts
• Various incentive compensation plans
• Accident, Critical Illness, and Hospital Indemnity Insurance  
• Mental Health resources
• Paid leave benefits for new parents

A note to recruiters:

We do not allow external search party solicitation.  Presentation of candidates without written permission from the Ascendis Pharma Inc Human Resources team (specifically from: Talent Acquisition Partner or Human Resources Director) is not allowed.  If this occurs your ownership of these candidates will not be acknowledged.