Technical Account Manager (Remote OK)
Skills
- Strong understanding of web applications, cloud infrastructure, and modern stacks (HTML, JavaScript, APIs)
- Ability to lead technical conversations and troubleshoot issues confidently
- Excellent communication and consultative skills with executive presence
- Relationship management and customer success expertise
Responsibilities
- Serve as strategic partner and primary contact for enterprise customers
- Lead technical discovery and intake calls to understand customer architectures
- Guide implementation, optimization, and best practices independently
- Manage executive relationships and influence stakeholders
- Drive adoption, mitigate churn risk, and ensure alignment with customer goals
- Identify and pursue expansion opportunities with sales
- Deliver insights, reporting, and thought leadership to communicate value
- Tailor guidance leveraging industry knowledge
Education
- Bachelor’s degree in Computer Science, MIS, Engineering, or equivalent preferred
Benefits
- Competitive salary plus equity
- 401k plan
- 85% coverage medical, dental, vision for employees; 75% for dependents
- Flexible PTO
- Life insurance and paid short/long term disability
- Generous nationwide parental leave
- Employee discounts
- Wellbeing programs including mental health and gym discounts
- Flexible working hours
- Employee Assistance Program
Average salary estimate
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